At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day


• 401(k), eligibility after 30 days of employment


• Employee stock purchase plan


• Tuition reimbursement


• Development opportunities to grow your career with a global company

Job Summary

Supports the customer experience by providing superior customer service to clients using critical thinking skills and resources provided.  Accurately creates necessary tasks for follow up and resolution. Steps in and acts in all functions (order management, product flow, usage, and credits) on the customer experience team as needed and as instructed. 

Core Responsibilities

• Answers incoming inquiries in a professional, courteous and efficient manner. Provides superior service to client resulting in high rate of first contact resolution.


• Ability to directly manage expedited and dropship orders to meet customer needs


• Handles all incoming issues and either resolves them or assigns tasks to the appropriate team within the Client Engagement Center or other internal O&M team, using smart customer-focused decision making skills; forwards all non-essential duties to the appropriate support desks.


• Follows up on all outstanding tasks to ensure completion and provides updates to customer as needed. 

Qualifying Experience

• A high school diploma required; at least one to three years of customer service experience preferred


• Proficient in MS Office, Salesforce


• Strong verbal and written communication skills


• High attention to detail


• Ability to work independently and as part of a team to seek issue resolution and problem solve

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Salary: $16.00