Internal Sales Representative - After Sales Responsible for order fulfillment of After Sales business that includes Upgrades, Service Contracts, Fixtures, and Accessories. Responsibilities
Handle all aspects of After Sales customer order fulfillment (Upgrades, Technical Services, Fixtures, Accessories) - Quotations, Order Processing, Material Purchases, Shipping, Invoicing, Credits, and Delinquent Payment restitution
Responsible for Repair and Warranty processes for BUS After Sales department (3rd, Intracompany, and Intercompany)
Determine and process the most efficient shipping logistics for each After Sales order according to the customer's request
Supports Americas SL1 and SL2 Technical Services group on current ERP system. This includes but not limited to - Inventory Management, Intra-Company Spare Parts requisition process, Approval Workflow process, and Computerized Maintenance Management Systems (CMMS, Maintool)
Maintain proper spare part stock levels by following established spare part reordering rules
Responsible for Physical Inventory Counts for BUS. This includes Full Blind Counts, Cycle Counts, Off-site Inventory Counts, and Surveillance Inventory counts. Duties are process development, scheduling, resource planning, and implementation
Assists and Supports the Manager of Equipment Sales and Service with inventory management across the Americas (stock levels, inventory value, and physical inventory counts)
Maintains proper documentation as required for each After Sales process.
Performs required After Sales functions in CRM. This includes New Customer Set up (After Sales requirements), Contact Persons, Opportunities, Tasks, and Appointments.
Responsible for International Shipping of all After Sales materials (including spare parts)
Sources Spare Parts and Materials
Handles emergency After Sales processes after normal working hours
Travel activity is 20% of work time (international travel may be required)
Your Profile
AS Degree with Math, Science, or Business background is preferred
Equivalent related experience in After Sales management considered without a degree
Prior After Sales management experience required
Vacuum technology experience is a plus
Strong knowledge of Microsoft Navision and SAP business software
Schematic and blueprint reading
Working knowledge of computers and electronics
Ability to use basic Microsoft Word and Excel software
Good verbal, written communication, and interpersonal skills
Ability to use a forklift is necessary
About us Oerlikon is a leading global technology Group, with a clear strategy of becoming a global powerhouse in Surface Solutions, advanced materials and materials processing. The Group is committed to investing in value-bringing technologies that provide customers with lighter, more durable materials that are able to increase performance, improve efficiency and reduce the use of scarce resources. A Swiss company with over 100 years of tradition, Oerlikon has a global footprint of more than 10 600 employees at 179 locations in 37 countries and generated sales of CHF 2.3 billion in 2020.
Oerlikon Balzers develops processes and systems for the coating of tools, components and decorative plastic elements. Comprising 106 locations in 34 countries, Balzers global network of coating centers is daily dedicated to further improving component performance and tooling productivity through coating technology. Join us and become a part of our future oriented, international team! We have a great benefits package including medical insurance, dental and vision, tuition reimbursement, health and wellness benefits, and 401(K).
Statement of Equal Opportunity/Affirmative Action: Oerlikon Balzers is an equal opportunity/affirmative action employer. It is the policy of Oerlikon Balzers to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status. Oerlikon Balzers is committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of our company to provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed. Further, it is our policy to provide reasonable accommodation for religious observers.
The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions. If you require an accommodation during the application process or for issues concerning Affirmative Action/Equal Employment Opportunity please contact Human Resources.
Sustainability is a living principle for Oerlikon. https://www.oerlikon.com/sustainabilityreport-2020/en/
