Hilton Supply Management (HSM) is the largest global hospitality-focused organization that supports our brands, owners, and operators. With 6 billion dollars of spend influence and over 2000 suppliers, this function has transformed how supply chain and procurement adds value to the hospitality industry. HSM is a strong partner to all our brands, helping influence and drive programs with unique and distinctive products and services. HSM is proud of its diverse and skilled team members worldwide that also give back to the community by supporting aggressive sustainability, supplier diversity, and responsible sourcing goals.

What will I be doing?

The Vice President, HSM Sales and Account Management will serve as a member of the HSM senior leadership team and drive the overall creation and delivery of HSM's go-to-market and customer management strategy. This position will develop a group of customer engagement specialists and strategic account managers to lead our growth strategy and enter new markets while delivering outstanding customer service. S/he will report to the Global Head of HSM and collaborate with all partners and senior-level executives to promote and successfully market the HSM brand. The position will have 5-6 direct reports and lead a team of 20+ individuals across the Americas regions.

More specifically, you will:

• Build a marketing strategy crafted to garner new business and meet new business targets.
• Work closely with existing accounts to identify new opportunities and maintain business volume expectations, including FF&E Packages, Freight, and Logistics Package sales.
• Establish annual business growth targets and metrics for regional performance.
• Maintain and report on current accounts, pipeline status, territory status, network growth, and meeting targets for qualified prospects.
• Lead all aspects of analyzing competitor data metrics by gathering current marketplace information on pricing and customer service processes.
• Resolve customer complaints utilizing a consultative strategy to investigate problems and develop solutions.
• Develop and deploy a customer promise strategy that defines HSM's customer engagement model and differentiates our service delivery and management of strategic accounts.
• Use data analytics to synthesize customer acumen.
• Respond to customer RFPs for procurement.
• Lead all aspects of the development of RFx for procurement design projects.
• Provide a strong customer-focused, data-driven methodology to drive innovation and build value.

We believe the success in this role will demonstrate itself through the following attributes and skills:

• Outstanding client relationship leadership skills; ability to influence decision-makers and key business partners within a highly matrixed organization
• Outstanding presentation skills; verbal and written communication skills
• Experience utilizing a solution and value selling strategy while exceeding activity, pipeline, and revenue target
• Capability to operate with ambiguity, lead others through change and encourage confidence in leading large internal and external teams.
• Strong analytical and problem-solving skills; financial and business discernment
• Leadership expertise, including the ability to set the vision, objectives, and priorities for a highly functioning, results-oriented team
• Performance-focused with a strength of setting and exceeding targets in an ambiguous environment
• Self-starter with experience building collaborative relationships and working across multiple geographies and cultures
• Results-oriented with a high degree of accountability and responsiveness

• Eight (8+) years of experience in business development or strategic sales
• Five (5+) years of management or supervisory experience
• 40% travel time

• BA/BS Bachelor's and/or MS/MA/Master's Degree
• Ten (10+) years of experience in consulting, supply management, project management, strategic design, and development, or business operations
• Seven (7+) years of management experience

The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.