The Server Assistant maintains an organized dining room environment and clean stations and equipment which will be used to assist the servers in addressing guests' needs and requests. The incumbent should be able to anticipate guests' needs and address them accordingly in order to provide guests with a delightful experience.
Duties and Supporting Responsibilities
Must possess all required working cards prior to working shifts ( Nevada Health, Tam and Serve Safe)
Must clock in and out as required when working a shift.
Must clock in on time and no earlier or later than the schedule shift unless requested to do so by Management.
Check assigned station before, during and after shift for proper set up and cleanliness
Responsible for the completion of designated side work checklists (both opening and closing)
Pick-up clean linen for service and drop-off soiled linen for washing to determined area
Provide excellent service at all time to all of our guests
Assist guests courteously and efficiently
Set up and clear tables in accordance with Waldorf Astoria standards
Deliver buckets of ice, amenities and all guest requests into guest rooms & residential units when required
Follow proper room entry etiquette
Retrieve all dirty In room dining tables, trays & equipment from all hotel guest floors, guest rooms and residence units & floors in a timely manner
Responsible for the completion of designated side work checklists (both opening and closing)
Ensure that all silver is polished and spotless
Have an Ipod & radio at all times for immediate assistance of guest requests
Attend all food and beverage training classes when requested to
Responsible for resetting all tables to our standard throughout the shift
Attend daily pre meal/communication meeting
Attend monthly department meeting
Provide Forbes 5 star service to all of our guests
Requirements
Have a minimum of 1-2 years experience in a luxury fine dining establishment
Willing to work a flexible schedule and holidays
Work in a safe, prudent and organized manner
Have an in-depth knowledge of food and preparation
Have a good knowledge of wine
Be able to relate to all levels of guests and management
Have the ability to handle multiple tasks at one time
Have excellent communication and organization skills
Be able to consistently delight and satisfy our guest
Have the ability to handle guest requests in a detailed manner
Reading, writing and oral proficiency in the English language
Professional appearance and demeanor at all times
Must work as a team player and assist server when needed
Assist with Amenities delivery and preparations
Follow reasonable instructions when prompted by Management
Be energetic and positive
Attend all mandatory meetings/trainings
Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.
It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources.
