Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly passionate and committed to this purpose. So, if you're looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

Team Overview: Our Technical Support team is a mix of both Customer Support and Engineering. We are an escalation point for our Tier 2 Customer Support team and liaison with the various application development teams. Our Technical Support team is made up of smart, curious, relentless Support Engineers who understand the deep inner workings of our apps, dive deep into troubleshooting, work directly with customers to find solutions, collaborate with other Support teams, and interact with application Developers, QA Engineers, Product Management, and others.

The Role: As a Tech Support Engineer, you'll take ownership of customer issues escalated to our team to perform root cause analysis to find a solution or pass the issue on to our Development team. You'll frequently work directly with customers on more complex issues as part of your troubleshooting or in support of new environment configurations they may be implementing. Documentation and learning from each other is key to our success, so you'll also contribute to our knowledge base to improve our reference material for all Support teams, and share lessons learned in regular standup meetings. You are relentlessly curious, tenacious in finding solutions for our customers, and consistently act with urgency to exceed our customers' expectations and delight them in their experience.

Key Responsibilities

Education/Experience and Competencies

Internal title for this role is: Quality Assurance Engineer I

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Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. View the EEO is the Law poster here and its supplement here.

View the pay transparency policy here .

We are committed to Equal Employment Opportunity and providing reasonable accommodations to qualified candidates and employees. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to acquisitiont@dnb.com . Determination on requests for reasonable accommodation are made on a case-by-case basis.