The main purpose of this role is to execute upon the daily operational call strategies and manage a team of call center agents.

• Assists Call Center leadership in training and motivating staff, directing the completion and flow of Call Center work and ensuring a consistently high level of service.


• Check appointment availability and ensure agents schedule patients accordingly and assist with appointment cancellations.


• Ensures the Call Center staff answer daily incoming calls effectively and efficiently by effectively monitoring the Call Center phone queue and keeping Supervisor informed of any staffing challenges.


• Stay current with all applicable policies and procedures.


• Ensure daily processes are accurately completed in a timely manner


• Answer, screen and triage a high volume of incoming calls, verify eligibility, schedule patients according to their insurance and assigned provider.


• Provide prompt and courteous telephone assistance to callers.


• Verify and update patient demographics and insurance information


• Position is remote in Tennessee.

Education

• High School Diploma or GED

Qualifications

• Minimum of 1-2 years experience in a call center leadership role


• Demonstrated leadership skills


• Excellent verbal and written communication skills


• Comfortable talking with elderly patients


• Proficient in Microsoft Office Suite

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.