Job Description:

Field Engineer

at Boingo

Memphis, TN

WLAN Field Engineer
Boingo Wireless is looking for a highly energetic WLAN Field Engineer with comprehensive knowledge of IP-based network systems, including Ethernet and Wi-Fi, to support our wireless networks at large venues (airports, stadiums, arenas, & amphitheaters) in the Southeast US.

This is a hands-on role requiring technical savvy and experience working independently as the field service technician, which includes troubleshooting, and customer interface. The Field Engineer oversees the technical aspects of their assigned venues. The Field Engineer should be confident and heavily experienced in the following skills and requirements, possess a solid service ethic, be self-motivated, and goal-oriented in their desire to maintain high-uptime standards.

Responsibilities

Responsibilities will include building & maintaining Wi-Fi networks at largescale venues:

• Install, configure, & troubleshoot Cisco switches, access points, & routers; experience managing access points on a controller (WLC)


• Remotely monitor assigned venues to identify and resolve network issues


• Respond to NOC-dispatched incidents based on SLA


• Troubleshoot WLAN issues


• Available afterhours to address network issues and maintain all aspects of the Wi-Fi networks at the assigned venues throughout the Southeast


• Familiarity with low-voltage infrastructure and testing/troubleshooting fiber and Ethernet issues


• Experience in the use of wireless design software, such as iBwave, and Ekahau, or similar


• Collaborate/Escalate routing, core, and WLC configuration changes with venue-specific network engineers


• Network performance monitoring (bandwidth, throughput, end-user experience) for proactive coverage & capacity additions


• Troubleshoot commercial ISP circuit issues (fiber, Cable/LTE modem, and/or fixed wireless)


• Utilize various distributions methods (Ethernet, xDSL, CMTS, Wi-Fi, LTE, CBRS, PLTE)


• Solicit quotes from subcontractors, qualify, and award/manage those efforts in conjunction with Boingo's Service Engineering team


• Support ongoing quality oversight of installation contractors to including reporting (with photos of questionable items) to Engineering and Field Operations /Project Management members during projects


• Throttle between project deployment tasks, troubleshoot tickets, monitor proactive network performance, and provide occasional sales support

Requirements

• Must be willing and able to travel within a region 25%-50% of the time


• Knowledge of wireless technology, including 802.11 b/g/n/ac/ax


• Experience with Wi-Fi access points and Wireless Controller configurations, preferably with Cisco equipment


• Proficiency with switch configurations, including VLANs, trunking access, layer 3 R&S, and other port settings


• Outstanding troubleshooting and problem-solving skills are a must


• Ability to install, configure, & troubleshoot WLAN networks


• A working understanding of DHCP, DNS, IP addressing, and subnetting


• Must meet physical requirements of the role, which include gaining access navigating large venues and able to carry 45+ lbs., if needed


• Position will participate in on-call rotation to provide 24-hour support


• Strong oral and written communication skills


• Proficiency with Windows, Mac, and various handheld OS wireless network settings (to troubleshoot with customers)


• Proficiency with Microsoft Office, Visio, & and PDF editing software (Adobe or Bluebeam)


• Associate degree or CCNA/CWNA certification preferred

Meet Boingo

Boingo Wireless, Inc. helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to universities and military bases, Boingo helps folks stay connected to the people and things they love.

Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the "secret sauce" to Boingo's success is our incredible team and culture. We take pride in having fun and staying healthy. There's also an incredible benefits package including health, dental, vision, 401(k) match, unlimited vacation, 12 weeks paid parental leave, and more! Plus our award-winning headquarters in Westwood boasts 360-degree views of LA, from Catalina to the Hollywood Sign. It's no wonder we've been named among the Best Places to Work in LA six years in a row!

Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

COVID-19 update: Yes, Boingo is hiring! Through our vast footprint of wireless networks, Boingo helps the world stay connected to the people and things they love. Our mission is as important now, as ever.
The health, happiness, and welfare of our team - current and future teammates - is our top concern. Therefore, we're conducting our "in-person" interviews via video. Social distancing can prove the power of virtual connection. We can still get to know one another, while following the latest public health recommendations. So, connect today, and help us continue to connect the world with the people and things they love.

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