When you think of InComm Payments, think of Innovative Payment Technology. We were founded 25 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 2,500 employees in 30 countries around the world. We own over 386 global technical patents and a network that includes over 500,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
Preparation of billing files with customer, product, and pricing data with 100% accuracy and timely delivery.
Research and analysis of billing issues on multiple platforms and companies.
Analyze and document current processes with the goal of streamlining and improving these processes. Work with tech teams to automate processes where beneficial.
Utilize Billing distribution for the following types of requests:
Invoice requests.
Ticket management for billing and memo requests.
Process approved debits/credits (keying, attaching backup, etc.).
Communicate and conduct meetings with external parties to obtain accurate, workable data and other information. Work with their resources, providing them adequate data to identify issues with their setups and systems to minimize discrepancies on their end.
Complete project deadlines as assigned by Lead or Manager.
Develop an end-to-end understanding of the transactional data flows between InComm and assigned merchant/partner; understanding how sales are recorded on both sides, how data flows between the two entities, and learning where breakpoints exist in the flow to monitor the accounts.
Running and creating Oracle Discoverer/Apex reports. Use Data Loader and More4Apps tools.
Work with the collections team on weekly aging reports.
Review billing issues and open tickets with appropriate teams for resolution.
Manage and serve as billing backup for intermediate and complex merchant billing accounts.
Other tasks and responsibilities as assigned.
Qualifications
Bachelor’s Degree required with 3 to 5 years of relevant work experience.
Detail oriented and highly organized
Prior experience working with large sets of data (at minimum 250,000 rows at any given point)
Ability to self-direct activities, set priorities, and meet deadlines.
‘Hands-on’ approach, willingness to roll up sleeves and dig in.
Natural curiosity about how things work.
Ability to communicate at various levels throughout an organization both internal and external.
Flexibility, including ability to adapt quickly to changing priorities.
Ability to operate in an ambiguous, high pressure environment.
Strong analytical and problem-solving skills; ability to develop and use structured approaches to identify root causes of issues and recommend resolutions; ability to present results in a meaningful term.
Strong pattern recognition skills
Strong knowledge of database and spreadsheet software with intermediate Excel skills.
Familiarity with Power BI is a plus.
Experience with Microsoft Office applications required.
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program Tier II
