The Agent will perform a variety of assignments including concierge-level, residential, or event security, surveillance, response services, basic driving, and/or investigations.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Provide the client with concierge-level security at the company location and/or events;
Deescalate tense situations or individuals that may arise.
Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
Conduct quality investigations and complete investigative reports.
Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
Transport the client to and from company location and/or events.
Secure the client's residential perimeter;
Review CCTV, manage access controls, and respond to alarms, as needed.
Conduct mobile and/or stationary surveillance.
Identify and escalate equipment deficiencies/failures.
All other duties, as assigned.
Education, Experience, and Certifications:
High School Diploma or GED with law enforcement, military, and/or security experience.
Competencies:
Michigan CPL.
Concierge-level customer service experience.
Able to complete through and accurate investigations and reports.
Access control systems, CCTV, alarm monitoring experience.
Strong problem resolution skills.
Able to interact effectively at all levels and across diverse cultures.
Solid verbal and written communication skills.
Computer knowledge; Microsoft Office.
Working Conditions:
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
Must undergo and meet company standards for background and reference checks, drug testing, and behavioral selection survey.
Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
Exposure to sensitive and confidential information.
Ability to handle multiple tasks concurrently.
Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
Rapid and effective decision-making during unusual or emergency situations.
Work in environments and under conditions that may require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety.
Seeing, hearing, speaking, and writing clearly in order to respond effectively to situations, communicate with employees and clients, observe and report incidents and direct others.
Frequent sitting and/or standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
Some lifting and moving up to 10 pounds and occasionally up to 25 pounds.
Close and distance vision and ability to adjust focus.
Travel, as required.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
