Job Summary: Reporting to designated Manager, the Title Clerk Lead will provide manager back-up when necessary to ensure all aspects of title processing and monetary transactions are completed daily. Provide customer service and resolve issues in a professional manner. Perform all duties assigned by the Office Manager or designated Manager. Must know, practice and ensure that company policies, procedures and state and federal laws are followed, at all times.
Responsibilities and Duties include but are not limited to the following:
Provide Excellent Customer Service:
Provide customer service and resolve issues in a professional manner.
Receive payments of purchased vehicles and issue payments to seller of vehicle
Prepare and process duplicate titles to DMV per customer request
Prepare weekly report for vehicles without titles and communicate to buyers. Contact sellers for updates on missing titles and enter all notes into AMS system.
Practice and promote company Core Values
2. Process Titles
Title Manifest to check completeness of receiving
Receive by comparing the entire VIN to AMS, Lien Release and any other paperwork that may be attached.
Verify the odometer reading, release of liens, “free and clear” title, line of ownership is properly documented and that the titles contain no alteration. Look for announcements in AMS and verify against title for accuracy.
Scan copies of each title received and documents that are kept on a common drive.
Title Filing for multiple auction sites
Process titles from sellers and assign to new buyer.
Sale reporting to ensure dealer purchases have been paid and titles are mailed to the purchasing dealer and/or floor plan company.
Daily title reporting
Autocheck report for vehicles at auction. Verify miles and ensure vehicle announcements contain correct brands and disclosures.
Monthly title inventory reconciliation
3.Payment process:
Process payments for dealers – count checks, money orders, cashier’s checks, and provide a receipt.
Process check payments for dealers.
- Other:
Maintain knowledge of DMV laws and regulations as related to vehicle titles.
Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager.
Practice and promote company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun.
Knowledge, Skills and Information Sources:
KAR policies and procedures
State DMV and Federal Guidelines
Strong knowledge of title processing and auction processes
Multi-tasking in fast pace environment
Microsoft Office skills
Physical Requirements and Working Conditions:
The physical activity requirements of the position:
Constant – sitting at computer for long periods of time, customer contact, answering phones
Frequent – talking, walking, listening,
Occasional – reaching for desk supplies
Equipment, Tools and Machinery
Computer, phone, adding machine, scanner, fax
Qualifications:
High School Diploma or G.E.D.
Customer Service in a fast paced environment
3 to 5 years title experience
This position is subject to inside working conditions, including minor disruptions in work flow, slightly elevated ambient noise levels during auction.
Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
