Dispatcher

Job Description

Job Title: Dispatcher
Reports To: Communications Supervisor
Department: Communications
FLSA Status: Non-Exempt

POSITION SUMMARY:
The Dispatcher I functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher I will offer pre-arrival instructions as indicated.

Essential Duties and Responsibilities:

* Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by McCormick Ambulance) as a minimum standard of care.

* Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.

* Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.

* Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.

* Responsible for generating applicable reports and checking for accuracy.

* Other duties as defined by the formal job description

Minimum Qualifications:
Education/Licensing/Certification:

High school diploma or equivalent
• Current EMT Cert required


• CPR Card (American Heart Association ONLY. Hand written cards are not acceptable)


• ICS courses


• IS-100B (ICS 100)


• IS-200B (ICS 200)


• IS-700A (NIMS)


• IS-800B (NIMS)

Experience:
* Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.

Knowledge and Skills:
Ability to communicate clearly on the radio and telephone. Ability to record, transmit, and report information accurately. Ability to efficiently utilize all equipment assigned to him/her. Ability to manage multiple tasks simultaneously. Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls. Ability to understand basic computer applications.

Physical Requirements:

Occasionally: Walking-inside, reaching/handling, carrying less-than 25lbs., stooping

Constantly: Hearing/listening, talking, clear speech, simple touching/dexterity, typing, sitting, flexibility-upper body, seeing

#EMSJOBS_PA

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled