Job Description:

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Are you ready to lead a highly technical and experienced team in Ann Arbor, Michigan that is supporting advanced metrology and inspection equipment that is implemented in fabs and labs by sophisticated customers and scientists for process control and research?

Responsibilities

This position is responsible for the technical support of customers by field engineers, development engineers and support specialists who are diagnosing, solving problems and repairing one or more of the following:

• Complex electro/mechanical/optical modules


• Sophisticated computer systems


• Complex software systems and applications


• Networking and wireless networking systems.

Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in nonfunctioning equipment, sub-systems or software. Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues. Manages and ensures that engineers are current with the latest procedures, hardware upgrades and software updates. Influences the team to develop a standardization approach. May be involved in product installation, training programs and new product support. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

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  SCOPE: Establishes operational objectives and work plans, and delegates assignments to subordinate managers. Senior management reviews objectives to determine success of operation. Involved in developing, modifying and executing company policies that affect immediate operations(s) and may also have company-wide effect.


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  JOB COMPLEXITY: Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives, as well as an understanding of company "politics." Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Establishes and assures adherence to budgets, schedules, work plans and performance requirements.

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  DISCRETION: Erroneous decisions will result in critical delay(s) in schedules and/or unit operations, and may jeopardize overall business activities.


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  INTERACTION: Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.


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  SUPERVISION: Manages activities of two or more sections or departments through subordinate managers who exercise full supervision in terms of costs, methods, and staffing. In some instances this manager may be responsible for managing staff function and may not have subordinate managers.

Skills

• Problem Solving Methodologies


• Operational Oversight


• Executive Presentation


• Leadership


• Communication

Minimum Qualifications

Master's Degree and 2 years of work experience or a Bachelor's Degree and 3 years of work experience

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com to request accommodation.

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