The Lead CX Researcher has a working knowledge of both primary and secondary research methods and practices and is familiar with both qualitative and quantitative analysis methods. Applies human behavior principles and methodologies to research problems in order to design the best customer experience. Develops user-experience research plans, collects data, moderates design testing sessions, facilitates workshops with internal and external stakeholders and delivers research reports based on an understanding of how to interpret design principles and standards to evaluate effective designs.

Key Roles and Responsibilities:

Has solid general knowledge of CX research methods and design principles and can independently manage multiple projects.

Responsible for applying those levels of knowledge and professional experience to the development of AT&T design processes, roles and resources.

Education: Preferred Bachelor of Science degree in Human Computer Interaction, Interactive Media, Human Factors Engineering or equivalent experience.

Experience: Typically, 5-8 years of intermediate-level experience in design with working knowledge of managing projects independently.

Supervisory: No