The Associate Product Manager, Validate is part of a team responsible for a specific product family and reports to the product management leader. The Associate Product Manager supports and grows technical, integration-based products throughout their life cycle, working in a matrix environment across multiple internal departments, interfacing with customers, researching and identifying options to improve these product(s). This hands-on role works across multiple internal departments to define and implement the product family's vision and roadmap, assuring measurable attainment of utilization and satisfaction goals, and aligning all activities with HealthStream's organizational strategy and goals.
ESSENTIAL DUTIES OR RESPONSIBILITIES -
Product Management: Conduct research as needed to fully understand opportunities, client adoption, satisfaction or issues and report internally on this analysis. Develop a shared understanding of target customers, industry organizations, markets, buyer and user personas. Serve as a key communication channel for product across the company, coordinating organization-wide initiatives including launch processes. Assure accurate and complete understanding of features through routine internal training and other forms of internal and external communication. Identify, resolve, and monitor customer and product issues with the assistance of client services support.
Product Development: Champion the customer experience and Validate vision. Scope, plan and deliver integrated components as part of the product roadmap and launch processes. Collect and use data effectively to drive a comprehensive understanding of the customer, product and process. Support existing customers and products with needed research, design and planning. Manage and evolve the discovery, request, grooming, delivery and backlog management process, establishing clear priorities and requirements.
Business Partner Management: Assist with researching potential new partnerships and external opportunities where needed. Manage product enhancements with existing partners.
Sales and Marketing Support: Support new feature rollout with development of artifacts, tools and collaterals. Serve as subject matter expert for content in product marketing and positioning, identifying key trends in available content, care settings and key content library changes.
1. KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED:
Bachelor's degree in related field preferred
1-2 years in a product management or related role (i.e. development or marketing)
Clinical or healthcare-related experience strongly preferred
Software development lifecycle or technology management experience strongly preferred
2. SKILLS REQUIRED:
Excellent written, verbal, and presentation skills
Successfully uses technical applications for business purposes (Salesforce, Microsoft)
Comfort working in a database and designing/troubleshooting technical, data-based solutions
3. ABILITIES REQUIRED:
Plans and executes own activities under supervision, generally with defined goals
Supports activities for multiple concurrent projects with the appropriate prioritization and focus, escalating for clarification where needed
Works within a multi-disciplinary and cross-functional team with respect towards others and focused on successfully meeting team goals
Appropriately influences cross-functional team members without formal authority or management control
Establishes high level of trust and credibility internally, with business partners, and with customers
Sitting at desk
Moving around office
Using telephone and computer
HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.