Coginzant is looking for Service Desk Analyst for an immediate need.

Job description:

Answer End user calls and make outbound calls for incident follow up

Provide First level resolution

Ticket Creation/Categorization/Prioritization

Ticket escalation to respective Support Group

Incident Resolution and recovery

Ticket Closure and follow-up on aging or open tickets

Undergo training based on project requirements

Ability to adhere to Shift schedule

Work experience in supporting service desk or support center for manufacturing plant IT users and corporate support

Good communication skills and customer management experience

Good Analytical & Coordination skills

Excellent Customer Service skills

Good understanding of Computers and technical Troubleshooting skills

Good interpersonal skills

Excellent Soft skills for handling Voice, Email & Chat transactions

Strong multitasking skills handling voice calls and document records at the same time

Collaborate with Team Leads in terms of Service Outages

Good experience working with Computer hardware

Excellent knowledge on Windows Operating system

Good understanding of Microsoft Office suite

Critical Situation management

Understanding of Total Case Ownership

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission.  Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to work lawfully in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity