Assistant Director of the Parents Program, ALUMNI ENGAGEMENT & DEVELOPMENT at Duke University

Posted in Other 7 days ago.

Location: Durham, North Carolina





Job Description:


Occupational Summary



As a member of the Duke Annual Fund staff in the Office of Duke Alumni Engagement and Development, the Assistant Director of the Duke Parents Program is primarily responsible for directing two class campaigns and will develop strategies for achieving class goals, help with creation of volunteer resource materials, and manage other aspects of the program. Widely regarded as the model Parents Program in higher education, the Assistant Director will assist with raising more than $7 million annually and developing relationships with a volunteer cadre of 715+ non-alumni parents. The assistant director will travel nationally to solicit donors; recruit and train volunteers; develop and manage relationships with university colleagues; and staff multiple events per year. This position will also direct the planning and execution of the Parents Program Webinar Series and a parent annual fund leadership giving initiative. The position reports to the Senior Assistant Director for the Parents Program.





Work Performed




  • Recruit, train, and manage two classes of Parents Committee members with approximately 200 volunteers per class.

  • Establish ambitious fundraising goals-both dollars and class participation-and develop strategies to achieve these goals, working with class leadership, Director of Development, and other colleagues.

  • Identify, cultivate, solicit, and steward donors to the Annual Fund, focusing on leadership Annual Fund gifts ($1,000+).

  • Maintain frequent contact with volunteers to provide support with recruitment, solicitations, and other tasks.

  • Serve as point of contact for Duke parent donors and volunteers.

  • Make volunteer assignments of leadership prospects and track progress of leadership gifts throughout fiscal year.

  • Work with the Parents Program staff and colleagues across campus to develop comprehensive solicitation strategies for top prospects. Refer prospects to colleagues as relevant.

  • Work with DAED Special Events to plan and implement 3-5 regional parent events annually; recruit hosts, provide Duke speakers, and prepare briefing materials. Attend event as primary staff person and oversee follow-up.




Qualify, cultivate, solicit and steward leadership Annual Fund prospects



  • Travel 6-8 times per year to identify, cultivate, solicit and steward a portfolio of leadership Annual Fund parent prospects. In addition, visit with alumni prospects as appropriate.

  • Work with Parents Program staff and the Annual Fund Leadership Giving team to draft and implement an initiative focused on increasing the number of Annual Fund parent donors who give at the $1K to $5K level each year. Work with Stewardship team on ways to steward this constituency.

  • Meet with and develop relationships with Duke prospects to personally qualify their financial capacity and inclination to make leadership Annual Fund gifts to Duke. Diplomatically ask qualifying questions to distinguish between prospects and suspects.

  • Solicit prospects for gifts to the Annual Fund with focus on securing $1K+ single year gifts from non-alumni parents.

  • Develop initial strategies for on-going involvement including appropriate referrals to fundraising colleagues in DAED and across Duke.

  • Provide timely post-visit follow-up including tracking moves and solicitations in DADD, sending personalized follow up to individual prospects, and making referrals to University Development and campus-wide gift officers as appropriate.




Assist with overall Parents Committee and Program management



  • Assist with the creation and maintenance of all volunteer resource materials, including an annual volunteer manual, monthly committee updates, timely solicitation samples, and additional resources as needed.

  • Help with substantive programming during Orientation, Family Weekend, Winter Co-Chair Retreat, spring Parents Committee weekend, and Graduation.

  • Participate in research of incoming class and report to Director of Development on leadership and committee member prospects.

  • Manage assignment process for Stewardship volunteers including pulling lists of donors, creating assignments and sending them out to the volunteers.




Oversee the Parents Program Virtual Series



  • Plan and execute at least 3 Zoom Calls with Duke Leadership for Parents Committee members. Calls are designed to be of particular interest to parents and provide an insider view into Duke. Recruit speakers, advertise, prepare briefings for speakers, and follow up for each call.

  • Coordinate an annual Webinar hosted by members of the Parents Committee for leadership Annual Fund prospects.




Assist with the general operation of the Parents Program.



  • Assist with reporting to analyze giving trends-provide analysis and make recommendations to ensure program is maximizing results.

  • Assist with drafting operating plans and updates for colleagues and volunteer leadership on progress.

  • Work with Parents Program staff to effectively steward volunteers and leadership donors.

  • Assist in coordination and review maintenance of parent records on database.




Serve as an active member of the Duke Annual Fund staff and the Parents Team.



  • Attend biweekly staff and team meetings.

  • Attend and participate in Annual Fund events and gift club receptions (i.e. Homecoming, Graduation, Annual Fund Advisory Board, and Student/Senior Gift Events).


Perform other related duties incidental to the work described herein.



The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.





Preferences: A bachelor's degree from Duke University may be substituted for the required year of experience since the familiarity with the University and contacts with current students and recent graduates would be directly relevant to the job.



OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATIONAND/OR EXPERIENCE




Skills: Ability to travel regularly and to work on weekends and evenings is required. Strong initiative, high energy level, creativity, and attention to detail. Excellent interpersonal skills for working with volunteers. Ability to manage multiple projects simultaneously, working both independently and as a team member. Knowledge of Duke University preferred.





Competencies:






  • Collaborating with others:
    Solicits Input from Others (level 3). Recognizes that others outside normal work sphere have expertise and seeks them out for advice and learning. Uses the inputs of others, and acknowledges their contributions. Tries to understand what other thinks before making judgments. Coordinates successful interactions between related work teams or stakeholder groups. Fosters teamwork among members of several related small groups, sub* functions, or small programs.



  • Goal and Task Management:
    Establishes strategic short-term goals (level 4). Makes structured plan; tracks and measures performance against objectives; sets goals above expected level; creates contingency plans; seeks additional challenges on the job; keeps personal log/tracking system of goals; and meets and exceeds deadlines through efficient time management.



  • Curiosity and Information Seeking

    : Digs Deeper (level 3). Asks a series of probing questions to get at the root of a situation or a problem, or potential opportunity below the surface issues presented. Calls on others who are not personally involved to get their perspective, background information, experience, etc. Does not stop with the first answer or explanation; finds out why something happened.



  • Decisiveness & Judgment
    Uses sound judgment to make appropriate, timely decisions in moderately complex situations where information may be missing (level 2). Knows when to escalate a decision to a higher level. Makes decisions with available information, even if such information is not fully conclusive. Evaluates situations objectively. Considers options and consequences of alternate options during decision* making process. Avoids making assumptions about the facts of a situation or the motivation of others. Appropriately solicits the input of those who will be affected by the decision. Sets priorities in accordance with team/departmental objectives and strategies.



  • Ability to Influence:
    Takes multiple actions to persuade (level 3). Uses two or more techniques (e.g., appeals to emotions and reason) to persuade without trying to adapt specifically to level or interest of an audience and when one's original approach does not appear to work, will try a second, but does not do so based on judgment about the audience's "hot buttons" or characteristics.



  • Flexibility

    : Adapts tactics (level 3). Decides what to do based on the situation; acts to fit the situation or the person; develops new procedures in response to change; and adjusts schedules and timelines to accomplish goals and objectives in response to change.



  • Dealing with Ambiguity
    : Effectively copes with change and shifts gears comfortably gears (level 2). Decides and acts without having the total picture. Handles risk and uncertainty comfortably.



  • Expressing ideas orally and in writing:
    Effectively communicates thoughts, ideas and facts (level 3). Considers audience, subject matter, etc., when preparing oral and written presentations; presents information in a clear and concise way; detects and discerns underlying meanings; Reads "between the lines;" and writes clear and concise material.



  • Listening:
    Establishes rapport with speaker (level 5). Encourages speaker to continue; elicits the whole story; receptive to speaker; easy to talk to; and picks up on underlying or "hidden" message.




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The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be constructed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.



Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation or veteran status.



Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.



Essential Job Functions


Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Minimum Qualifications


Education

Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.


Experience


Work requires one year of experience in alumni affairs, public relations, fund raising, sales and promotions, marketing, student activities or a related field in order to acquire skills necessary to administer and coordinate annual fund solicitations and other special fund raising activities. A bachelor's degree from Duke University may be substituted for the required year of experience since the familiarity with the University and contacts with current students and recent graduates would be directly relevant to the job. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE


Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.