Posted in Other 7 days ago.
Location: Durham, North Carolina
Location: Durham 27710
General Description of the Job Class
This job classification includes the duties of three functional groups in Duke Health Access Services:
1. Duke Consultation and Referral Center (DCRC) -- Serve as a first point of contact for Duke Health System patients and referring providers. Provide a comprehensive one-call experience to meet the various needs of patients, referring providers, and family members. Adapt to and manage the ever changing and complex services, providers, service locations and initiatives across Duke Health while providing the highest level of customer service to each caller. Provide a comprehensive one-call experience to meet the various needs of patients, referring providers, and family members.
2. GI Procedure Scheduling -- Responsible for outpatient procedure scheduling to include, multiple types of Colonoscopy, Upper & Lower Endoscopy, Endoscopic Retrograde Cholangio- Pancreatography, and Endoscopic Ultrasounds in an Outpatient Operating Room setting in Duke Health System and Private Diagnostic Clinic.
3. Provider Template Editing -- An Editor receives, interprets, and executes provider schedule change requests. The schedule change request is submitted to the editor and/or in the case of complex block scheduling, with supplemental spreadsheets and is managed through a custom-built database. The Editor makes the schedule changes in the MaestroCare system using the edit template function.
Duties and Responsibilities of this Level
Referral & Consultative Duties
GI Procedure Scheduling Duties
Template Support Duties
This is not intended to portray an all-inclusive list of duties.
Required Qualifications at this Level
A high school diploma or equivalent is required. College or completion of post-secondary education is preferred.
Minimum of 2 years of health care related or call center experience. An associate degree or higher may substitute for the experience requirement.
Degrees, Licensure, and/or Certification
Knowledge, Skills, and Abilities
Distinguishing Characteristics of this Level
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.