Posted in Other 12 days ago.
Location: Geneseo, New York
Description of Role/Responsibilities:
We are seeking a Desktop Support Analyst for an enterprise organization that values customer service as paramount. This role would provide support to hundreds of users mostly in person. This person needs to be well versed in password resets, application support, Windows 10, MS Office, and more. The ideal candidate would have the ability to demonstrate prior experience in a mid to large sized environments and company where they have worked with a ticketing system. The Technical Support Analyst must be polished and professional as they will be working with executives. This is a great opportunity to get your foot in the door to an awesome company with a great management team and tenured team.
Must have at least 5 years experience in a technical support role
Candidate ideally would have experience in a mid to enterprise size environment ideally
Experience working with a ticketing system such as ServiceNow or equivalent
Strong organizational skills
Must be polished and professional
Experience imaging machines using SCCM strongly desired
Incident Management experience - Managing incidents including business expectations and communication maintaining SLA compliance
Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Microsoft Office 365
Highly motivated with the ability to work independently
Detail oriented with the ability to multi-task
Ability to work closely with others in a team environment
Strong analytical and problem solving skills
Reliable and punctual
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)