Customer Accounting Specialist at Oxford Global Resources

Posted in Other 16 days ago.

Location: Beachwood, Ohio





Job Description:


Position Summary




The Customer Accounting Specialist (CAS) is responsible for the coordination of specific field operations as it relates to account activities, assignment setup and client billing processing and associated adherence to policies and procedures. The CAS supports the incoming team members to ensure each is fully briefed on the office cadence and training sessions/materials preparedness.




Responsibilities






  • Sustain daily operations such as consultant set up, weekly time and expense verification

  • Ensure compliance with client's expectations around time and expense entries

  • Monitor compliance with policies, procedures and standards

  • Provide feedback to Key Account Manager

  • Verify consultant record processing, compliance and accurate pay and bill set up

  • Ensure change requests/assignment modifications to consultant records are handled timely

  • Manage and reconcile the Missing Time Report

  • Help facilitate consultant's time and expense processing on a weekly basis

  • Assist with obtaining and reporting against client purchase orders

  • Manage the unbilled report by making sure all outstanding items are researched and corrected

  • Provide superior customer service to internal and external customers

  • Serve as the liaison between the front office and shared service center

  • Provide coverage for other branch Customer Accounting Specialists as needed

  • Prepare and analyze operational reports and share with leadership

  • Backup support for the site Office Support Specialist, for critical responsibilities only





Additional Responsibilities






  • Implement new company initiatives and ensure all customers are aware of the changes



  • Other duties as assigned by Key Account Manager





Skills






Education




Bachelor's Level Degree in Accounting or Business




Experience






  • Superior customer service, oral and written communication skills

  • Ability to work effectively with limited supervision

  • Outstanding organization and time management skills

  • Ability to multitask, meet deadlines and handle stressful situations

  • Detail oriented

  • Top notch problem solving and decision making skills

  • Coachable and receptive to feedback

  • Intermediate Microsoft Excel, Word, PeopleSoft and Internet experience

  • Previous experience with E-Verify and/or Form I-9

  • Knowledge of PeopleSoft program





Competencies






Supervision





Supervision Exercised: none

Supervision Received: Key Account Manager


Oxford is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email oxfordbenefits@oxfordcorp.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.



Nearest Major Market: Cleveland