Training Manager- Water Utility at SouthWest Water Texas

Posted in Other 6 days ago.

Location: SUGAR LAND, Texas

Job Description:


Designs, plans, and implements field training programs, policies, and procedures. Researches new training techniques and suggests enhancements to existing training programs. The Training Manager will develop, coordinate and implement all in-house training activities in connection with skills development, on the job or promotional training. May conduct information/training programs related to the understanding of TCEQ compliance, procedures, etc. Monitors effectiveness of training programs and may track ROI for employee and department training/utilization.

The position will instruct new hires on best practices and SOP's. The position will instruct TCEQ level D B certification prep classes, distribution and wastewater collection classes, and CEU classes. Excellent training skills with a demonstrated background developing and administering training programs. Excellent oral/written communication skills, multi-tasking abilities, along with an understanding of teaching concepts. Excellent training/presentation skills using adult learning concepts. Excellent interpersonal and leadership skills, strong PC skills (Microsoft Office, PowerPoint, Word, and Excel). Experience working in a team environment; strong planning/organizing & time management skills; and demonstrated problem-solving skills.


Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Researches and develops training programs for TWU Field staff.

  • Develops methods and materials for training staff and may prepare curricula such as lectures, ideas for group discussions, demonstrations, and workshops.

  • Evaluates training delivery, measure results, and recommends program changes.

  • Must stay abreast of new training methods and determine relevancy to company employees Contracts with vendors for employee participation in outside training programs.

  • Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals.

  • Keep up with developments in the area of expertise by reading current journals, books, and magazine articles.

  • Present information using various instructional techniques and formats such as simulations, team exercises, group discussions, videos and lectures.

  • Schedule classes based on the availability of classrooms, equipment, and instructors.

  • Monitor and update employee state certification training hours and certification status. Integrate business unit training with TCEQ requirements.

  • Organize and deliver field operations training relating to driver training, handheld and benchtop lab equipment, flush valve/hydrant operations, ground water, surface water and wastewater process operations, etc.

  • Offer specific training programs to help field staff maintain or improve job skills relating to TCEQ preparation and training in Water Certifications: Ground Water, Surface Water, Wastewater, and Water Utility Calculations.

  • Plans and facilitates OSHA training for employees in worksite safety practices, specifically Confined Space training and Excavation training.

  • Attends meetings and seminars to obtain information for use in training programs or inform management of training program status.

  • Coordinate and conducts training on Standard Operating Procedures (SOPs), including, but not limited to flushing water lines, flushing dead-end mains, flushing water utilization, boil water notices, unauthorized discharges, incident reporting, underground pipeline damage, taking and submitting bacti's, etc.

  • Instruct courses for new hires that include best practices and SOP's for facility operations, field customer service, meter reading, MDT operation, and use, and other essential job skills as identified by management.

  • Develop basic tutorial on the Master Link meter reading software, train on how to log meters, interpret the results, and convey the findings to the customer.

  • Plan, organize, and train field staff on SAP, MDT, inventory/meter movement, and TCEQ documentation standards.

  • Responsible for training field staff in Field Customer Service, including but not limited to customer interaction, service turn off/on, and meter reads.

  • Work with specific sites to develop training programs specific to local needs.

  • Required travel of 50% - 75% of your time to various Texas field offices.


Competency Statement(s)

  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

  • Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or defend a position or idea.

  • Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.

  • Communication, Oral - Ability to communicate effectively with others using the spoken word.

  • Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.

  • Presentation Skills - Ability to effectively present information publicly.

  • Tactful - Ability to show consideration for and maintain good relations with others.

  • Training - Ability to develop a particular skill in others to bring them up to a predetermined work performance standard.


Monitor program compliance with TCEQ laws, rules, and regulations related to the provision of training and related services.

Maintain awareness of new developments in the field of education; incorporate new developments as appropriate into programs.

Perform related duties and responsibilities as required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: 5+ years of hands-on experience in water and wastewater operations /maintenance, along with any combination of the following fields, organizational training, educational teaching, water/wastewater technology, or construction management. An associate's degree from an accredited college with major course work in organizational training, water/wastewater technology, construction management, business technology, or a related field is a plus.

**Related experience may be substituted for degree**

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, etc.): TCEQ Class B Certification in the following: Groundwater, Wastewater, and Surface Water.

Approved TCEQ training provider for level D B certification courses.

Valid TX driver's license


Knowledge of: Basic operations, services, and activities of training program Principles and practices of program development and implementation Modern learning techniques and theory Recent developments, current literature and information related to training Principles and practices of management/labor relations Modern office equipment including computers Pertinent Federal, State, and local laws, codes, and safety regulations Water/wastewater plant operations and maintenance techniques

SAP, Master Link, and MDT software

Skill and Ability to: Develop, coordinate, implement and direct training programs Recommend and implement goals and objectives for providing training services Prepare accurate schedules, outlines, materials, and reports Interpret and explain Authority policies and procedures Allocate limited resources in a cost-effective manner Communicate clearly and concisely, both orally and in writing Establish and maintain effective working relationships with those contacted in the course of work including the general public


Environmental: Office and field environment. Various weather conditions; hot, cold, rain, etc. May be exposed to noise, gas, fumes.

Physical: Maintain physical condition appropriate to the performance of assigned duties and responsibilities such as sitting or standing for prolonged periods. Maintain effective audio/visual discrimination and perception to the degree necessary for assigned duties' successful performance. Ability to lift 25 lbs.

Travel: Required travel of 50% - 75% of your time to various Texas field offices.