AxisPoint Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, AxisPoint Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. AxisPoint Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of AxisPoint Health\'s employees to perform their job duties may result in discipline up to and including discharge.
AxisPoint Health is a leading health care management company focused on proactively managing health, reducing barriers, and improving outcomes. We have an immediate need for a Health Coach. This is a home-based position.
AxisPoint Health's mission is to improve the health, coordinate the care, and lower the healthcare costs for our clients and their members. To fulfill our mission, our approach is to provide the technology, tools and caring, and professionally trained staff to measurably improve health outcomes.
AxisPoint Health offers top compensation, great benefits and collaborative, welcoming work place!
"Driven by Innovation, Powered by People."
Responsibilities & Qualifications
The Health Coach will be responsible for contacting participants that are eligible for the Care Management program for enrollment, initial interview and providing ongoing necessary health coaching to reduce or eliminate high-risk behaviors
The Health Coach will be responsible for developing a health coaching relationship with members and assisting the member through the process of actively improving management of their chronic condition by providing support, encouragement and education
The Health Coach may perform community outreach activities to assist in locating members and engage them in Care Management services. Activities include, but are not limited to:
Assist in coordinating members' relationships with multiple service systems. This may include activities such as:
Assist members to obtain a Medical Home and providing instruction on appropriate use of the Medical Home
Assist members in overcoming transportation barriers to obtaining medical care
Inform members about available community resources and assist members in utilizing the resources
Support and coach members to improve management of their chronic condition. This may include activities such as:
Present health education in a culturally appropriate format.
Provide social support to improve members' adherence to medical treatment plan
Encourage adoption of habits that are conducive to improved management of their chronic condition
Develop an individualized plan including goals and plan of action
Serve as a resource to other Care Management team members
Contact and engage member's providers of care / primary care giver. May accompany members to medical visits.
Physically visiting member's home to support Care Management goals and outcomes
Utilize the AxisPoint Health computer system to maintain confidential and accurate records of member address and telephone information, documentation of all contacts (and attempted contacts) and the type of assistance provided. This data must be maintained in a confidential manner, in accordance with policy and HIPAA regulations
Maintain current and accurate database of community resource contacts for outreach services and assist Care Management program staff in targeted communications activities
Regular, reliable attendance and timeliness
Location / Work Environment
Independent, home office based environment. Must have access to a high-speed internet connection and be able to comply with work-at-home agent requirements.
Minimum of two years' experience as a Health Coach
Experience with personal computer using Windows operating system
Exhibits effective communication skills for working with members, their care givers and their healthcare providers
Demonstrates the ability to motivate members to make critical health changes in their lives
Demonstrates a commitment to members and a willingness to go above and beyond normal responsibilities to provide the best care possible
Exhibits the ability to resolve conflicts with members and overcome their objections about their health and behaviors
Strong organizational skills
Education and Professional Certifications
Must have current Health Coach certification from an accredited professional health coach training program in health promotion, chronic condition management or health education (i.e. Chronic Care Professional Certification, NSHC CHC)