Posted in Other 7 days ago.
Location: McKinney, Texas
Supervise a team of Customer Retention Call Center Representatives; appraise work performance, monitor, and assist reps in all daily phone and follow-up duties; record and track production levels and standards of each rep. The Customer Retention Supervisor will be responsible for handling difficult or escalated calls. They will act as a liaison between Customer Service and other departments for customer complaint resolution. Motivate and maintain a positive atmosphere for the reps. Communicate and analyze progress of programs and problems or concerns with the management team and assist with developing procedures and guidelines for the department.