Job DescriptionAre you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally, works with a high level independence, developing plans and related processes with department leader in alignment with broader business objectives.
Specific Job Summary
The Traffic Manager acts as primary point of contact for the Brand Managers for Global Creative and Delivery. This role is the central intake point for creative needs within a cross section of functions across the organization. Having responsibility for a selection of creative initiatives, the Traffic Manager manages a set of resources, priorities and schedules to meet the business needs. The traffic Manager is responsibly to coordinate all production activities to ensure on time delivery of projects across channels, business functions, both VO and Interval.
Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
Responds to, solves and makes decisions on more complex/non-routine business requests with limited to moderate risk.
Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
Assists more senior associates in achieving business results by:
identifying opportunities to enhance the effectiveness of business processes.
providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
participating in setting department operating plans.
recognizing and celebrating team successes.
achieving results against budget within scope of responsibility.
Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
Performs other duties as appropriate.
Specific Expected Contributions
Opens projects in workflow system and makes connections across projects
Assigns tier and priority to individual projects based on business knowledge
Facilitates project kick off meetings to understand priority and schedule expectations
Creates and manages project schedules based on business priorities
Assigns resources to each project and ensures workflow is managed
Surfaces opportunities and suggests solutions to Director, Traffic
Identifies gaps in resources and provides solutions
Reallocates work as necessary based on team or individual priorities
Facilitates daily stand-up meetings and modifies projects as necessary
Creates and distributes project reports
Documents status and project details in project management system
Proactively identifies project risks in advance and elevates to leadership as appropriate
Orchestrates within the team to ensure successful completion on time and within budget
Proactively communicates with the team and individuals to keep projects on track
Communicates status reports regularly with Brand Managers
Reprioritizes work and updates schedules as the business requires
Works across regions and time zones
Understands and applies Exchange and Third-Party Management business operations
Demonstrates thoughtful solutions in consideration of broader company goals
Uses client satisfaction to make process improvements
Maintains service level standards
Supports new hire training
Proposes process improvements
Holds team accountable to following documented processes
Archives final project files
Completes online print production spec forms
Assists in on-boarding new associates to train on process and tools
Report on program/production budgets
Ensure project details are documented in project management platform
Implement traffic processes and reporting functions for optimal workflow
Demonstrates and conducts efficient and effective kick off and daily stand-up meetings
Build and maintain strong and productive relationships with brand and business leaders
Accurately communicates status and details to as necessary to internal business partners
Deliver accurate, successful and on brand programs on schedule
Fosters positive and productive team environment
Accurately evaluates employee performance to meet deadlines
Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:
Generally, a professional position requiring significant knowledge and experience in one or more disciplines and/or business operations as well as associate and/or organizational management experience. College degree and/or relevant experience generally required.
Specific Candidate Profile
Minimum 5 years of formal traffic experience in an agency setting
Experience in project management tools and principles
Experience managing others
Extensive understanding of the creative and production processes across channels
Relevant 4-year degree from an accredited college or university
Ability to hold team members accountable and responsible to deliver on stated objectives
The ability to influence and collaborate toward a common goal
Known as a great partner and problem solver
Can manage high volume of work with strong organizational skills
Strong follow up and skills with proven track record to deliver on expectations
Process-oriented; able to define and refine processes
Ability to multi-task in a fast-paced environment
Excels in a team environment
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture