This entry level position is responsible for the dispatch or check-in of Independent Contractors and their equipment in accordance with the daily plan to minimize costs and ensure service integrity. This person also performs process checks to ensure customer and regulatory compliance.
Essential Functions
Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis. Investigates potential performance issues and addresses with Business Contacts and Independent Contractors.
Reviews inaccuracies in generated reports with appropriate parties to include administrative staff and Independent Contractors. Ensures errors are corrected in appropriate systems and verifies accuracy of metrics reported.
Communicates with Independent Contractors (ICs), Independent Service Providers (ISPs) and temporary agency employees regarding day-to-day operations including IC requested load plan changes and implements these changes as necessary.
Reviews operational metrics with ICs that will affect daily planning and performance including service and customer satisfaction
Investigates customer service complaints to include problem deliveries, missing freight, damages, etc. Communicates resolved issues with customer directly to ensure customer satisfaction
Escalates unresolved issues with Independent Contractors to appropriate management
Maintains and updates vehicle maintenance information on all temporary and/or company-owned assets. Responsible to ensure contractually agreed upon standards and Department of Transportation (DOT) requirements are adhered to for both company and vendor equipment
Creates and maintains files for company and vendor equipment and ensures that all relevant insurance and maintenance documents are accurate and up to date.
Creates and maintains files in accordance with DOT regulations for all drivers (IC, ISP and Temporary)
Assists in the development and implementation of the corrective action plans if any discrepancies or violations are found
Coordinates the dispatch of transportation equipment.
Investigates and reports schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of an en-route breakdown or accident
