Bryan Health * Merrick Medical CenterCentral City, NEManagementFull-time, Day shiftReq # 21366
GENERAL SUMMARY:
The Patient Access Manager is responsible for managing the overall functions of the Patient Access (Switchboard, Scheduling and Admissions) department. Ensures the highest levels of patient, physician, employee and other customer relations. Includes management oversight of registration and scheduling functions to ensure accurate information for billing and collection activities. Responsible for implementing and maintaining necessary internal control procedures to assure maximum efficiencies.
PRINCIPAL JOB FUNCTIONS:
Commits to the mission, vision, beliefs and consistently demonstrates our core values.
Participates in and/or leads meetings, committees, strategic planning and lean projects as assigned.
Serves as Service Excellence champion including implementation, competencies, and hardwiring of service excellence initiatives.
Oversees formulations of department goals and objectives, plans and programs in alignment with the overall Medical Center goals and objectives, plans and programs; ensures plans and programs are properly executed and an effective feedback process is utilized which communicates the overall condition and trends in each area and all important activities affecting them.
Oversees the departmental budgetary procedure to ensure proper operational and capital planning; appropriate and efficient use of resources; and consistent compliance to budgetary and fiscal controls.
Responsible for hiring, training, supervising, coaching, mentoring, retaining and evaluating of team members.
Ensures team member development opportunities are discussed monthly.
Keeps informed of current issues including new procedures, developments, and innovation. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
Performs service excellence initiatives such as: AIDET, Key Words, Managing Up, 10/5 Rule, Reward and Recognition and Service Recovery when applicable.
Performs Evidence Based Leadership Practices including; , 90 day action plans, staff development, LDI participation and linkage grid assignment completion, utilizing the department meeting model, reward and recognition programs, thank you notes, performance evaluations and H/M/L conversations, and rounding on team members and patients (if applicable).
Manages the development and implementation of processes for Patient Access that support the production of a high quality product, including a process for evaluating their effectiveness.
Implements and promotes quality assurance projects within Patient Access.
Ensures that an up to date procedure / task manual for the area is maintained.
Oversees all aspects of the Patient Access team, including registrations, assignment of account numbers, insurance verification and upfront cash collections.
Establishes work procedures for Patient Access staff and implementing policy and procedures for department.
Prepares rotation of staffing assignments (scheduling, template creation, HIM, other special projects)
Ensures provider schedules are up-to-date and standard workflows are adhered to regarding appointment scheduling and registration.
Works with various departments to ensure daily, weekly and month end reporting is completed for Accounts Receivable and necessary statistics.
Participates in audits, prepares and collects, tracks trends and analyzes data as requested.
Facilitates the development, implementation and ongoing maintenance of the information system and other electronic data transmission systems related to areas of responsibility; coordinates the development and maintenance of information system testing, procedures and report mechanisms.
Ensures the completion of accurate statistics and distributes them as necessary. These include provider clinic statistics, visit counts and census reports.
Performs other related projects and duties as assigned.
EDUCATION AND EXPERIENCE:
Associates Degree in business administration or related field required, Bachelor's Degree preferred. Two (2) years' experience in a customer service position required. Prior experience in Patient Access/Patient Financial Services and prior supervisory experience preferred.
FT/Exempt position
Equal opportunityAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Bryan Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
