Job Description:

Founded in 1991 with the idea to be the alternative to the big banks, Wintrust has since grown into a financial services company with more than $45 billion in assets, headquartered in Rosemont, Illinois. Through our multiple companies and divisions, we provide traditional community banking and commercial banking services, wealth management solutions, commercial and life insurance premium financing, mortgage origination, and short-term accounts receivable financing and certain administrative services, such as data processing of payrolls, billing, and treasury management services. We provide community-oriented personal and business banking services to customers located in the greater Chicagoland area, northwest Indiana, and southern Wisconsin through more than 175 community bank locations.

The ideal Customer Advocate is an expert in mobile/online banking and other digital products and will handle customer escalation issues and inbound calls from all bank locations as necessary.  This is a technology heavy position, and will require walking customers through troubleshooting steps.  Extensive computer and telephone work. Must be passionate about customers and evolving technology.

Indeed candidates can also apply by submitting your resume to thaskins@wintrust.com.

 

Qualifications - External3-5 years related work experience in financial industry, college degree preferred but not required.  Must be well organized, possess excellent telephone, computer and written and oral communication skills. Experience with troubleshooting digital issues desired. Must be able to work the 11:30am to 8:00pm shift.Qualities of a successful candidate are:A brand ambassadorEnergetic about customer supportCommunicates in an engaging (tone, word choice, sincerity) and efficient mannerComplex problem solver concerning technical issues with Online and Mobile accountsWorks well independently, leverages internal tools and resourcesAbility to gather informationApplies comprehensive concepts across the organizationSuperior computer skills, comfortable navigating and using various applicationsUnderstands importance of being there for our customers (Schedule management)Retail/Phone Banking experience requiredInbound Contact/Call center experience a plusBilingual a plus

Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.

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