Children's Hospital of Richmond at VCU combines award-winning research, education and clinical care with an uncanny understanding of what makes kids tick. Our team is a family. We work together to give every child in our growing community a chance to heal, recover and celebrate their super powers.
This is what playing to win is all about!
JOB SUMMARY
The chief objective of this position:
Handle all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. Greet patients; secure the appropriate patient information; ensure that registration data is correct and accurate; validate insurance eligibility, enter information into appropriate systems and collects co-pay (if applicable), and assist with financial counseling and financial clearance, as necessary. Provide quality customer service to patient of all ages, their families, visitors, medical staff, clinicians and co-workers. Ensure that everyone is treated courteously, quickly, and with respect.
Licensure, Certification, or Registration Requirements for Hire:
N/A
Licensure, Certification, or Registration Requirements for continued employment:
N/A
Experience REQUIRED:
Previous experience with computers, Microsoft Office software and navigating the Internet.
Previous experience keyboarding with the ability to type 40 words per minute
Experience PREFERRED
Previous work experience in a healthcare setting and knowledge of medical terminology
Experience with medical insurance, HMO, and managed care
Experience with appointment registration
Education/training REQUIRED:
High school diploma or equivalent
Education/training PREFERRED:
Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program
