The Elizabeth Hospice is San Diego's oldest non-profit hospice of 40 years. We are growing and looking for talented individuals to join our high performing team and support our mission. We serve all of San Diego county and south Riverside county with multiple hospice office locations.
Our Mission: To enhance the quality of life for those nearing the end of life's journey and for those who grieve.
We place a high importance on our employees and reward staff in several ways such as:
Competitive hospice industry compensation
Benefits package with multiple plan offerings and generous employer contribution
401(k) Retirement plan with employer match
Supportive work culture which encourages work life balance
Substantial Paid Time Off, paid holidays & birthday benefit
Employee development program managed by in-house education department to support individualized orientation and professional growth needs.
Tuition Reimbursement program
Monthly mileage reimbursement
Employee Referral Program
Business casual attire for office staff
Responsibilities
Conducts registration visits to clarify patient/family needs and concerns, explains how hospice would address those needs and concerns, gets consents and other initial paperwork completed and provides emotional support. Specializes in "closing the deal" and is responsible for increasing admissions. Responsible for the marketing initiatives for hospice and palliative care referrals. Fulfills agency goals by generating new business relationships and cultivating existing business relationships. Creatively Displays an ongoing commitment to excellence in customer service to both internal/external customers. Responsible for carrying out the mission, vision, and values of The Elizabeth hospice.
Develop and implement a "soft" marketing plan to foster community awareness. Identifies prospects and works to emphasize customer benefits.
Facilitates communication between hospice staff and external/internal customers.
Establish, build and nurture community partner relationships. Circulates promotional/educational materials within clinical community, participates in health fairs and agency sponsored events.
Conducts registration visits in the hospital, facility or patient's home to clarify patient/family needs and concerns, explains how hospice would address those needs and concerns, obtains consents and completes other initial paperwork.
Portrays self-confidence with agency's reputation and translates this image into a trusting relationship both with patients/families and customers.
Provides emotional support to the patient and/or family during the registration visit and appropriately handles the emotional situation so that the customer is helped according to their needs.
Provides hospice education to the clinical community as needed in order to meet patient's needs.
Nurtures relationships with various sources in the local medical community including, hospitals, facilities and physicians when applicable.
Troubleshoots real or perceived problems identified by referral sources which either, currently or potentially affect patient referrals, and effectively resolves problem issues with referral sources.
Demonstrates compliance and understanding with the policies of the agency and rules and regulations of state and federal bodies.
Other job duties as assigned.
Work Hours: M-F, 8:30 a.m. - 5:00 p.m
Status:Full Time
Qualifications
Qualifications:
High School diploma or equivalent and a minimum of one to two years in healthcare or related experience.
Prefer experience with hospice, home health, HMO using Medicare and/or Medi-Cal.
Demonstrates excellent Customer Service skills.
Demonstrates ability to communicate effectively with patients, physicians, community agencies and institutions.
Current driver's license and proof of insurance required.
"The Elizabeth Hospice is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law."
