Position Overview: Monday thru Friday, the Scales Operations Supervisor will manage the schedules and flow of incoming and outgoing trucks. This role ensures superior customer service, a consistent process, and accurate paperwork throughout the inbound and outbound processes. Reporting directly to the Plant Manager, the Scales Operations Supervisor manages the Gopher Resource the inbound/outbound customer service staff.
Critical Success Criteria:
Oversee the process relating to inbound and outbound deliveries to ensure quality customer service and on-time deliveries.
Supervise Customer Service Representative(s) to ensure they have the tools and knowledge needed to successfully meet performance objectives.
Develop, update, and implement procedures that allow GR to be successful.
Monitor daily scheduling to ensure customer satisfaction.
Work hand in hand with the Raw Material Processing Center Manager in order to keep the processing running in a timely and efficient manner.
Review and enforce accuracy of BOL processing for accounting purposes.
Create and adapt employee scheduling to the needs of the business.
Responsibilities:
Manage inbound/outbound customer service staff to maintain optimal departmental performance.
Partner with operations to coordinate inbound and outbound deliveries and ensure on time delivery to customers..
Validate orders and resolve issues prior to outbound deliveries going to the customers
Welcome site guests upon arrival and direct them as appropriate.
Perform routine duties such as typing,data entry, producing labels, and filing.
Handle main switchboard calls as needed.
Participate in meetings, teams, and training seminars.
Ensure staff and operational adherence to applicable safety standards.
Perform all Customer Service Representative duties when necessary for coverage.
Works hand in hand with Refining Manager and shipping personnel to ensure final product is ready and available for shipment.
Ensure final product certificates of analysis are ready and available for shipment.
Ensure specific customers have required samples accompanying every new lot of lead.
Coordinate with Fairbanks for quarterly PMs and unexpected breakdowns.
Ensure completion of reports as required, including departmental KPIs, safety and property damage incidents, and environmental reports.
Participate in ISO 9001 internal audits.
Handle internal UPS shipments and mail as needed.
Coordinate plant supplies, carpet cleaning services, and other duties as assigned.
May need to be available to field questions outside of regular work hours as needed.
Requirements:
High School Diploma or equivalent.
3+ years of previous work customer service experience.
2-3 years of previous supervisory experience.
Proficiency with MS Office Suite and technical savvy to grasp new technology.
Ability to foster cross-functional collaboration.
Passion for teambuilding and unifying people towards common goal.
Exceptional interpersonal skills and customer centricity.
Effective and professional communication skills, both written and verbal.
Highly self-motivated and directed, ability to work well under pressure, manage and prioritize multiple disciplines concurrently, attend to details, and meet deadlines.
Excellent organizational skills and strong sense of urgency; flexibility to reprioritize with minimal notice.
Knowledge of, or ability to be trained on RCRA, DOT, and manifest regulations/standards, in accordance with the RCRA permit.
Ability to lift up to 50 lbs with or without accommodation.
