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Your journey to building a better world starts here!

WHO WE ARE
We help our customers deliver products that have a profound impact on people's lives. From ultrasound units and 3D printing to network security applications and in flight Wi-Fi, we help create products that build a better world. Now, more than ever, we are making an impact on the world as we support products used in the fight against COVID-19.

We're a global team of over 19,000 Engineering, Manufacturing, Supply Chain and Aftermarket Service experts that partner with our customers to bring their products to life through inspired innovation and world-class customer service.

We are currently hiring for full-time, immediate, career opportunities even as we continue to work remotely temporarily due to COVID-19. Our interview process is now performed virtually for your safety and our own. Whether you're looking to start, make a change, or advance your career, find your path at Plexus and leave your mark on the world around us.

WHY YOU WILL LOVE IT

Engaging and challenging projects that fulfill and develop you. People that support and inspire you to realize your full potential. A workplace centered on collaboration and integrity. At Plexus, we're at our best when opportunities are met with passion, open communication and teamwork.

HOW YOU WILL DO IT

This individual supports the facilitation of the site's Customer Experience and interacts with and greets customers during site visits. You will provides administrative support to the business unit along with delivering timely, superior, and high quality customer service to our customers and the site.

How you will provide an exceptional customer experience...

• Facilitate customer visits to include coordination of conference rooms, meals, travel, accommodations, agenda, and messages to align with the desired outcome of each visit and support execution of a superior Customer Experience.


• Coordinate Customer Experience survey and compile results to ensure site is meeting and exceeding customer satisfaction. Always look to identify and drive improvement processes within the Customer Experience.


• Become knowledge expert in all areas related to Customer Experience including brand compliance and consistency throughout the site and tour planning/execution for all customer visits.


• Create and ensure a positive Customer Experience through execution of the Customer Experience Manual and partnership with the Customer Experience Leader/Site Administrative Assistant and/or Site Management.


• Greet customers, vendors, and employees. Foster positive working relationships between all internal customers. Provide customer support to the site and perform administrative duties that support strategic initiatives and policies.

You will be able to apply your ingenuity and aptitude through...

• Fostering effective relationships with internal support partners (Site management, IT, Facilities, etc.) and external support partners (food and beverage providers, building vendors, area hotels, etc.) in such a manner that facilitates exceptional service delivery that exceeds customer expectations.


• Collaborating across the organization to identify and implement organizational best practices related to the customer experience initiative.


• Preparing various reports as requested. Coordinate customer service surveys to ensure site is meeting and exceeding customer satisfaction. Review results with site Senior Staff in the case any results need to be addressed.


• Communicating with site Senior Staff to ensure customer information is updated in visitation calendar. May create and distribute customer visit agenda as well as weekly visit reports.


• Working independently, set work priorities, plan workload and make routine decisions. Seek guidance on matters of an exceptional nature.


• Distributing weekly visit calendar to site leadership team.


• Effectively answering the phone and direct incoming calls to appropriate personnel. Data entry and spreadsheet maintenance.


• Maintaining 5S office environment of site entrance area. Ensure area has professional appearance.


• Additional duties as assigned.

Your education experience & continued professional development...

• A minimum of an Associate's Degree is required


• Less than (1) year of related experience is required; One (1) or more years of related experience is preferred.

Our commitment to you is continuous growth and improvement through learning and development. There is always something new to learn at Plexus.

You will learn from the leaders, teams, and your peers around you via mentoring, coaching, and on the job training.

Work style assessments guide development at every career stage

• Online development library provides on-demand learning resources


• Classroom, online, and experiential learning opportunities available


• Tuition reimbursement for advanced university courses is available


• Coaching and development supported by online development goal setting

About The Neenah Design Center

Plexus Engineering Solutions' Center of Excellence for over 35 years, The Neenah Design Center is home to over 200 engineers and designers providing quality, innovative designs to our customers around the World. Residing in East-Central Wisconsin, The Fox Valley Region is one of the largest & fastest growing urban centers in the state, having been recognized as one of the "Best Small Places for Business and Careers" by Forbes.com while also being named one of the Top 10 Best Affordable Places to Live. With a population of more than 230,000, The Fox Valley offers a unique and attractive blend of urban lifestyle and small-town culture with a wide variety of recreational activities for the outdoor enthusiast, all conveniently located only a short drive from Green Bay, Madison, Milwaukee and Chicago.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

Some offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement.

Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today!

Globally, our policy is to recruit people from wide and diverse backgrounds. However, our company does not typically undertake sponsorship, including for H-1B, TN, and other nonimmigrant visas. Additionally, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.