Position Information: Assists in the facilitation of a Quality Program by performing research, survey assistance, complaint monitoring, information presentation, quality audits, site visits, seminars, and data maintenance. The Quality Improvement Program Coordinator works in the Ryan White Quality Improvement Program (QIP). This position is responsible for the overall coordination of activities involved in QIP, and is directly supervised by the Clinical Supervisor with direction from the Program Director for matters related to QIP and guidance on all other matters relevant to the Ryan White grant. This position will develop and conduct technical assistance workshops to address required changes to CAREWare, data collection and improvement plans.
Essential Duties:
Performs various research activities pertaining to quality. May include research for accreditation, medical compliance, or IACUC protocols.
Develop and implement a quality management system for services funded through Parts B, C and D of the Ryan White CARE Act.
Assists director or other personnel with patient satisfaction and other surveys by gathering information and analyzing findings. Makes recommendations or corrections concerning the survey.
Monitors complaints, activities, and procedures. Follows up on problems to ensure all are addressed. Gathers information, scores, or analyzes data.
Presents information and findings to quality committee, departments, physicians, and other personnel.
Performs quality audits. Examines data in patient charts, performs quality improvement initiatives and research study evaluations of approved protocols to determine if correct procedures are followed. May perform queries of databases for random selection protocols. Determines if there is adherence to Federal and State regulations and if steps were taken to correct problems.
Visits various sites and ensures standards are being met.
Participates in various studies pertaining to patient quality care.
May develop curriculum for training researchers, research support staff, physicians, and clinic staff. May develop and implement educational materials and provides instruction to employees.
Assists in planning seminars by gathering information, obtaining speakers, creating handouts, and setting agendas.
Maintains data, databases, reports, correspondence, and evaluation findings.
Maintains policies and procedures following Federal and University regulations and policies.
Interpret federal policy regarding quality management as it relates to Ryan White services and initiate quality improvement projects based upon baseline service quality indicators and outcome data.
Use data on measurable outcomes and service quality indicators to develop quality improvement goals and determine progress toward relevant evidence-based benchmarks.
Develop and implement strategies for improving the ability of HIV support services to maintain clients' access and adherence to quality HIV medical care.
Work closely with the Quality Team to plan, initiate and track quality control processes resulting in the improvement of client based outcomes for Ryan White funded programs.
Provide training and technical assistance to Ryan White staff and providers in collaboration with the SC AETC program to develop program specific quality improvement strategies and to increase their capacity to provide quality services.
Assist in the preparation of the grant applications, reports and in meeting conditions of award.
Use HIV related demographic, clinical, and health care utilization data to monitor trends in the epidemic locally (54 counties) and statewide.
Performs various duties as needed to successfully fulfill the function of the position.
Education: Performs various duties as needed to successfully fulfill the function of the position
Experience: 24 months experience in quality improvement and compliance
Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 72 months experience
Knowledge, Skills & Abilities:
Excellent verbal and written communication skills
Detail oriented for accuracy of data and information
Highly organized and ability to handle multiple projects and deadlines
Preferences:
Knowledge of HIV/AIDS population
Must be able to produce high quality documents, presentations
Experience working with people of diverse backgrounds
