JOB SUMMARY:

This position involves collecting, reviewing, and inputting accurate data into Ticketmaster Archtics system following Caesars Entertainment procedural best practices and established standards, then verifying the output. The tool knowledge set for the position includes Archtics, Host and Host applications, Access Manager, EST, EMT, and Outbox.

DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES):

N/A

KEY JOB FUNCTIONS:

Senior functions:

• Builds all Axis at Planet Hollywood events, the largest venue and most complex event builds of the Enterprise. This includes scaling the house for the new residency or tour, setting up event for dynamic price changes in Pricemaster, building National VIP offers, and assuring all inventory is set by box office for onsales.

• Primary liaison between Box Office and the corporate American Express team to coordinate card holder presales assuring inventory is set, and artwork and newsletter is approved.

• Assists with all Caesars properties nationwide when the Central ECT Supervisor is on vacation or unavailable.

• Primary trainer for new event creation employees. Instructs on best practices for Caesars event builds and event creation procedures implemented by the Manager.

• Monitors the Event Creation Western inbox to ensure all urgent work is being properly addressed including assigning projects, filing, and following up with email status.

• Provides leadership to keep the team on track and assist with questions when the Manager is off property or out of office.

ECT Supervisor standard functions:

• Gather pending/confirmed ticketing show information

• Confirm scaling, build new charts, update maps online

• Build events in Archtics and TM ticketing system

• Operates from procedural lists, control records, and coding schemes to enter source event data using procedural "best practices" and established standards.

• Maintain Access Manager and loading events for propertie

• Enable Ticket Exchange for all event

• Incorporate events from Special Events/Casino Marketing into Archtic

• Make inventory available to all sales channel

• Create & update event manifests for live events, including price codes and event ID'

• Reclass event template

• Manage ticket templates, painter, and test prior to property release

• Maintain retail exception package

• Maintain API's and Account Manager for each property

• Manage all day of sale EMS lists into the Fulfillment Archtics List

• Understanding contractual elements as it relates to the Caesars LUA and supporting venue fee

• Communicate with properties to clarify submitted information to successfully complete requested

• From time to time, will be responsible for other duties as assigned by National Ticketing Director

EDUCATION and/or EXPERIENCE:

• 2-4 years experience with the Ticketmaster System, or related field experience

• Box Office experience is required

• Overall awareness of the entertainment business is important

• Service oriented

• Works well under supervision

• Demonstrates the ability to be self-directed, take initiative, be proactive, motivated

good attendance, multi-task, seek solutions, and understand the duties and performs them without waiting for instruction

• Able to successfully handle multiple prioritie

• Excellent written and oral communication skill

• Good organizational skills, critical thinking skills, and attention to detail

• Must be computer literate with excellent data entry skill

QUALIFICATIONS:

• H. S. diploma or equivalent required. BA/BS degree is preferred

WORK ENVIRONMENT:

Desk work, data entry

INFORMATION PROVIDED BY:

Amy Graca, National Director of Ticketing

FLSA: Exempt (Salary): Non-Exempt (Hourly):

Property Code: CPHQ

Multi-Property: Dual Rate:

Bonus Plan: MGNT CSA Other

License(s) Type:

EEOC Code:

Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.