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Job Description:

Job Summary:

EPIQ is seeking a qualified candidate for the position of a law firm Hospitality Service Specialist in Washington DC. This position provides career growth opportunities and potential within Epiq and within a large, national law firm.  The position is Full-Time (Monday through Friday), offers health and other benefits, and a 401(k) package.

Responsibilities (Hospitality Support)

• Follow established guidelines and procedures for receiving, documenting, organizing and distributing supplies and products throughout all beverage centers, kitchens, conference rooms, and common areas


• Ensure clients’ requests for meeting rooms are set up timely, in accordance to EPIQ and Client standards and instructions provided by the client.


• Ability to take verbal instructions while taking notes to properly respond and execute client service requests.


• Oversee catering orders – to include delivery, setup, and cleanup of meetings and events


• Perform routine walk through of common areas to ensure that all rooms are clean, stocked with supplies and ready for the next meeting


• Place hospitality supply orders for the office and manage par levels


• Excellent communication and customer service skills, ability to multi-task, and sharp attention to detail

Responsibilities (Reception Support)

• The first point of contact with the client’s and guests


• Answer telephone calls and route calls to the appropriate person or department


• Take accurate and complete messages


• Greet and announce visitors in a friendly and business-like manner


• Maintain neatness and organization of reception desk and reception areas with various administrative duties as outlined by the Site Manager. Report and coordinate any needed service or repairs


• Perform general administrative duties including check requests, invoice reconciliation, maintaining visitor and courier logs, and other various administrative tasks as requested


• Monitor, maintain, and order needed reception and hospitality supplies

Requirements

• Personable, knowledgeable and professional


• Comfortable being the face of the office


• Ability to learn skills quickly


• Flexibility in dealing with simultaneous projects


• Strong attention to detail


• Ability to function with a high level of patience, tact and diplomacy in handling any “complaint” situations


• Working knowledge of Microsoft products Outlook, Word, Excel, etc.


• Working knowledge of basic conference room technology and aptitude to learn audio visual technology


• Reading, writing, and arithmetic skills required


• Excellent organizational and communication skills


• Strong initiative required; ability to work independently with minimal direct supervision


• Ability to lift or move 40 lbs. or greater


• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs


• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time


• Manual dexterity required for operating office equipment (phone, copy machines, binding equipment, etc.)

Qualifications

• High School Diploma or equivalent


• Minimum of 3 years professional experience in customer service, hospitality and / or reception preferred.  Law firm experience a plus


• ability to learn new skills


• superior attention to detail

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.