• Retrieves customer vehicles and moves them into the service area for service preparation


• Performs all tire servicing jobs, including mounting, dismounting, balancing, repairing and TPMS diagnosis


• Maintains technical knowledge to perform routine repairs and maintenance service work in accordance with approved quality and efficiency standards


• Completes service related paperwork per Company standards in an accurate manner


• Assists service technicians in the completion of various repairs


• Completes pre/post-test drives of vehicles in accordance with company and DOT standards, as needed


• Assists with inventory control activities by unloading delivery trucks, shelving inventory and retrieving/delivering parts


• Provides customer shuttle transportation as needed


• Ensures equipment is maintained and functional at all times by performing routine maintenance as needed


• Ensures work area is clean and orderly, meeting Jack Williams and safety standards


• Wears personal protective equipment in accordance with safety standards


• Maintains a professional image and demonstrates courteous behavior with customers and other team members


• Attends all required staff meetings, training seminars and maintaining certifications


• Acts as a TIA mentor as assigned


• Maintains a flexible schedule to include weekend, holiday, and evening hours


• Performs other related duties as assigned

• Attention to detail and quality orientation

• Highly reliable, dependable, and punctual

• High school diploma or general education degree (GED)

• Valid driver's license