Posted in Other 9 days ago.
Type: Full Time
Location: New York, New York
Job SummaryThe Senior Account Manager is responsible for driving the usage, adoption, growth and satisfaction of FreeWheel's key accounts using the demand-side Strata media management platform. You will oversee and manage post-sale activities for a set list of key accounts, which include full-service advertising agencies, media investment firms and in-house advertisers. On a regular basis, you will engage with leadership and top stakeholders at these accounts to understand their needs, identify gaps in their workflows and implement Strata solutions so that our platform becomes an integral part of their business processes. You'll work alongside our sales, product, training and support teams to ensure the success and satisfaction of our accounts with the goal to secure long-term retention and growth.
The ideal candidate would want to move their media knowledge and experience into the AdTech space and be motivated by helping our customers grow in the Strata platform. You would have experience in client-facing roles with the proven ability to develop trusted, professional relationships with clients. You would be technically proficient and be able to take complex information and deliver it to an audience in an understandable and concise manner. Most importantly, you'd want to be a part of an incredible team, one that supports each other's growth and relishes in each other's wins.Job DescriptionCore ResponsibilitiesOversee and manage post-sale activities for a set list of Key accounts (clients)Create and build trusted relationships with our ClientsRegularly engage with top stake holders at the client across leadership, finance, media, executive and technology teams to cultivate a deep understanding of clients' business, workflows and strategic goals.Create strategic account plans that align FreeWheel's strategic priorities with the Clients' strategic goalsExecute and deliver against strategic account plans, using in-house data to measure results and drive account growthLead new-client implementation and on-boarding plansShowcase, promote and influence increased usage and adoption of the Strata platform, services, new offerings and partnership opportunitiesDeliver high quality presentations, product demos and communications in an in-person (post-pandemic) and/or virtual formatIdentify account growth opportunities and execute strategies and solutions to seize themDeliver complex technical and product information in a concise manner, tailored to the audienceEnsure the success and satisfaction of our accounts with the goal to secure long-term retention and growthEvaluate client workflows, identify gaps, troubleshoot and escalate issues and implement solutions to resolve themOperate as the nucleus between top stakeholders at the account and our internal sales, product and support teams, ensuring a clear and consistent 2-way flow of information.Advocate for client / industry needs and conversely be able to set client expectationsWork cross-functionally with Sales, Partnerships, Product and Support to ensure our Clients' needs are metPromote self-service support tools available to our clients to assist in expanding their product knowledge and self-resolution to technical problems.Keep up to date with Industry trends, FreeWheel's Product offerings and latest key featuresFollow up and follow through in a timely fashion on all Client related mannersAchieve and exceed assigned sales and business quality objectives.Adherence to all company standards and business professionalismThis position may require 20% - 30% travel, specifically to client locations and FreeWheel headquarters (pending due to Covid restrictions)Employees at all levels are expected to:3 - 6 years of Strata or comparable media system experience5 - 7 years of media knowledge and experience, particularly in the TV/CTV and Digital ecosystemExtensive experience in client-facing roles with the ability to develop trusted, professional relationships with clients.Proven experience of influencing account growthComfortable engaging with varying professional levels and skillsets, in both small and large audiencesDemonstrated technical acumen - possesses the ability and confidence to continuously learn new software / features and identify ways it can be a solution for various use cases.Possesses high EQProven ability to deliver engaging and interactive presentationsStrong ability to read an audience and shift tactics when content isn't resonatingExceptional interpersonal, written and verbal communication skillsDemonstrates empathy and compassion to clients and those around themCommitment to personal and professional learning and developmentRadical active listenerTeam-focused mindset and also willing to accomplish work independentlyExhibits a can-do attitude and approaches problems using a creative and curious mindsetDoesn't just pass off problems, is a part of the solutionSelf-starter who is self-motivated and has a strong desire to exceed customer expectations and deliver resultsExhibits a passion to help our clients grow and remove blockers so they can do soDisclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationBachelor's DegreeRelevant Work Experience5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.PDN-93a100db-45d3-46b4-9a76-80d42f4d00e5