Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

In addition to owning your own small group of accounts, the Account Specialist will support senior sales account leads to solidify and strengthen customer relationships and drive overall sales to global carriers. Success will be measured by the team's ability to achieve sales and revenue growth targets through consistent account management activities. Strong interpersonal and organizational skills are key to this role. Candidates must be able to successfully thrive in an entrepreneurial environment, and adjust to a rapidly growing and changing organization.

Responsibilities

• Acknowledge and respond to transactional quote requests.


• Facilitate the management of complex network service implementations.


• Day-to-day customer interactions/follow-ups.


• Coordinate RFP response process.


• Develop presentation materials in support of strategic meetings with clients.


• Maintain account profile information through the use of Salesforce.


• Proactively research/gain understanding of customers by understanding business profile, buying process, solution requirements, and purchase timing.

Qualifications

• Bachelor's Degree in Business Administration or Marketing, or equivalent work experience.


• 1-3 years in telecom space preferred.


• Basic understanding of telecommunications products with clear presentation methods desired.


• Must have a sense of urgency and respond to inquiries within established timeframes.


• Attention to detail with strong organizational capabilities.


• Ability to prioritize with good time management skills.


• Strong business acumen.


• Excellent communication skills, both verbal and written.


• Customer service and relationship building and maintaining skills.


• Basic understanding of account management and the strategic selling process.


• Effective problem solving and interpersonal skills.


• Ability to multi-task, facilitate customer service, and solve problems.


• Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus.


• Understanding of Zayo Networks value proposition, products, and services such as Ethernet, OCN, IP transport, Dark Fiber, custom access and colocation preferred.

Rewards

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  Competitive compensation

  
  
  
  

  • Base salary range: $49,051-$54,078

  
  

  • Full-time Zayo employees are also eligible for discretionary quarterly short-term and long-term incentive cash bonuses which are based on the performance of the Company, an employee's business segment, and the individual employee

  
  
  
  



• Excellent benefits including health, dental, vision, 401 (k), disability and life insurance




• Fitness membership discounts




• Generous paid time off policy including paid parental leave

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time