Job Description:

Field Service Installation Project Manager

Job Description

The name of the game for you is minimum time and effort for maximum results

You approach your workday with the understanding that you have a job to do and a certain timeframe in which to get it done. You’re good enough at what you do to know the shortest and best route to your goal without getting snagged in unnecessary details. Our organization will value your efficiency and competency. You’ll fit in well here.

Summary of Position:

Actively collaborate with KCP Account Managers and end-user customers to deliver exceptional experiences installing KCP dispenser fixtures.  Lead Kimberly-Clark Professional (KCP) Onvation® Smart Restroom dispenser and network hardware installations with a team of third-party installers. 

Main Purpose of the Role:

• Lead on-site implementation activities for Onvation® Smart Restroom System including cellular, network and dispenser fixture site survey, collaborating with the Activation Manager and end-user customer on the network installation plan, and lead both fixture and data quality stabilization efforts




• Manage mainline site survey and installation requests from KCP Activation Managers, conducting end-user site survey’s/trial conversions in person as needed or providing guidance to third party installers where applicable 




• Collaborate with KCP Account Managers and KCP R&E in responding to quality complaints, developing a plan with the end user for remediation along with recommendations for future prevention

Key Accountabilities:

• Serve as the on-site project lead for KCP ONVATION® site survey’s, installations, and stabilization




• Apply knowledge of Onvation® network options and KCP dispenser functionality (Onvation® & mainline) during kick-off calls, site survey’s and debrief calls with end-users to deliver practical solution




• Demonstrate understanding and application of digital tools across standard work: sf.com, Onvation® dashboard apps, network and power solutions, survey platforms




• Provide work direction and guidance for 3rd party installation partners during mainline and Onvation® connected installations




• Serve as the on-site lead for assigned mainline site surveys, product/dispenser trials, end-user training, and quality visits




• Collaborate with the Activation Manager to resolve customer concerns during the installation, using the KCP “Terms & Conditions” document between Kimberly-Clark, the 3rd party installer, and the end-user customer to guide communications with the customer and any continuous improvement feedback to the installer




• Collaborate with KCP R&E team on continuously improving dispenser functionality and design




• Support a team culture that promotes sharing of best practices with other Field Installation Specialist and across the sales team & end-user customers




• Independently plan, book, and adjust travel plans in accordance within travel budget, corporate guideline, and team leader prioritization support

If exceeding expectations drive your success, we’re a match

Giving your all can take thinking on your feet, imagination, and empathy. We never get tired of going that extra mile when it comes to exceeding customer expectations. If you feel the same, you’ll thrive here, inspired by like-minded colleague. Your colleagues here will come from diverse backgrounds, and we welcome all, knowing that the perspectives diversity brings make us smarter and better.

Preferred Previous Experiences and Capabilities:

• 3+ years of construction or project management experience, including hands-on work




• 3+ years of technical or project/crew leader experience, preferably consultative in a customer-facing setting




• 3+ years of experience installing electrical or cellular networking equipment including network design/layout and implementing with a customer




• Mechanical hands-on experience and a track record diagnosing and providing solutions to product technical issues




• Demonstrated leadership, collaboration, and project management skills




• Excellent written and verbal communication




• Ability to read, write, and interpret instructional documents




• Comfortable working independently with minimal supervision




• Computer skills with knowledge of the Microsoft Office suite. Ability to edit Microsoft Office applications in the field from a mobile phone or tablet




• Ability to work a flexible schedule; some work may be after normal business hours

Working Conditions:

This role is remotely based in the strategic territory being serviced.  Travel up to 50-80% including car/air.  This position requires standing for extended periods of time and other physical demands.

Kimberly-Clark and its well-known global brands are an indispensable part of life for people in more than 175 countries. Every day, 1.3 billion people - nearly a quarter of the world's population - trust K-C brands and the solutions they provide to enhance their health, hygiene, and well-being. With brands such as Kleenex, Scott, Huggies, Pull-Ups, Kotex, and Depend, Kimberly-Clark holds No.1 or No. 2 share positions in more than 80 countries. With more than 140 years of history of innovation, we believe in recruiting the best people and empowering them do their best work.  If fresh thinking and a passion to win inspire you, come Unleash Your Power at Kimberly-Clark. 

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This position may require a post-offer/pre-hire Physical Abilities Test (PAT) to confirm that individuals are able to perform the essential functions of the job.

K-C requires that an employee have authorization to work in the country in which the role is based.  In the event an applicant does not have current work authorization, K-C will determine, in its sole discretion, whether to sponsor an individual for work authorization.  However, based on immigration requirements, not all roles are suitable for sponsorship. This position is subject to drug and alcohol testing, including pre-employment testing.

Global VISA and Relocation Specifications:

K-C will not provide support for relocation of the chosen candidate for this role, if necessary, relocation will be at the candidate’s own expense. However, K-C will provide assistance and financial support to obtain immigration visas and work authorization for the chosen candidate, if needed.

Primary Location

USA-MO-Kansas City-Flexible Location

Additional Locations

USA-CO-Denver-Flexible Location, USA-IL-Chicago-Flexible Location, USA-IN-Indianapolis-Flexible Location

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

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