Job Description:

Equifax is transforming our business - and product innovation is at the center of our strategy. We are looking for an experienced Senior Product Owner - Artificial Intelligence/Natural Language Processing who is collaborative and passionate about building and/or enhancing  great products and experiences in a highly regulated and matrixed environment.

Whether you started from the product side and developed technical skills or started as a technical resource, you have a knack for the product side of the business. You possess the necessary technical product knowledge to drive strategic conversations about the product and enhance value to Equifax and its customers.   

This Product Owner will be focused on using artificial intelligence and natural language processing to stand up a virtual agent in our contact center with the consumer perspective in mind, while also playing a critical role in our cloud transformation journey!!!  Come join us!

 

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

 

The Perks of being an Equifax Employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.




• Grow at your own pace through online courses at Learning @ Equifax.

 

What You’ll Do

 

You will serve as a Product Owner supporting Equifax’s Contact Center Team to stand up a virtual agent using Google AI and NLP.  This involves understanding the consumer experience but also having a strong technical aptitude.  This person must be the conduit between business needs, technical capabilities, and engineering requirements, developing these into roadmaps and requirements for the Agile backlog of a development team.  

In addition, you will:

• You will serve as the conduit between user needs, technical capabilities, and engineering requirements, developing these into roadmaps and requirements for the Agile backlog of a development team




• You will lead the backlog refinement of features and user stories and ensure delivery teams are prepared to meet sprint deadlines




• You will work with others on a day-to-day basis to help make decisions on what is in scope and provide input into functional decisions




• You will have daily interaction with the teams building the products




• You will focus on product level impediments and process changes to enable faster and higher quality software




• You make tough decisions on trade-offs between features, quality and dates in order to provide the best solution for our clients




• You ensure Product leadership is aware of key issues and changes, and provide them with the right information and recommendations to resolve issues




• You work with Product Managers to ensure the features in a release represent what is needed and that return on investment is in line with their expectations




• You have in-depth knowledge of goals and desired objectives of the initiatives and features




• You will work with Architect(s) and Tech Lead(s) to identify non-functional requirements like infrastructure needs




• You will work with Quality Assurance team member(s) to identify test cases for automated testing




• You will coordinate with business customers to conduct user acceptance testing 

 
 

Qualifications

• BS or MS degree in Computer Science or Engineering or equivalent combination of skills & experience 




• 5+ years of experience in a Product Owner capacity




• 2+ years of experience with Jira, AHA, Confluence or some other Agile development tool




• 1+ year of experience using APIs, XML or JSON formats for understanding and documenting integration functional requirements




• 5+ years of experience with SDLC / agile development methodologies including extensive user story definition work

 

Extra Points for any of the Following

• AI/ML or NLP (natural language processing) experience a huge plus




• Certified Scrum Product Owner certification desired




• Experience capturing and prioritize business requirements via epics, user stories, flow diagrams, story maps, and/or other formats suitable for the particular applications involved




• Experience with Product & Technology Roadmap development through influence of key business and technology partners to identify business priorities




• You have excellent leadership and motivational skills




• You possess a willingness to empower as well as encourage commitment and positive attitude in the team




• You have an inquisitive and innovative mindset with a shown ability to recognize opportunities to create distinctive value 

 

Success Attributes of an Equifax employee; does this describe you?

• Accountability




• Bravery




• Curiosity




• Collaboration




• Think and act differently




• Trust




• Ownership




• Decide-Execute-Ship

 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-Atlanta JV White

Function:

Function - Tech Dev and Client Services

Schedule:

Full time

Apply Now