KLDiscovery, one of the largest national eDiscovery providers, is currently seeking a Project Manager. In this role, you are responsible for the overall client experience which includes effectively managing the schedule, scope and cost of a project while maintaining a high level of quality and achieving client goals and project success.
Project Managers are responsible for meeting with the client to determine requirements, consulting with the client on best practices and workflow and submitting the requirements into the work flow system in preparation of client delivery. Further, the Project Manager is responsible for tracking progress internally to ensure timelines are satisfied. Project Managers are responsible for managing the client's expectations, advocating for their needs internally, and communicating progress to the client, delivering on all promises and ultimately, ensure their satisfaction with all services rendered.
Remote, work from home opportunity
Responsibilities
Consult with and advise Clients through the scope of their case regarding eDiscovery workflows, project planning, database setup, etc. consistent with industry best practices and standards
Proactively plan the workflow/requirements of each project with the client to ensure that the client's expectations are fully understood and achieved
Gather requirements from the client and passing the same on to Operations via a work order
Manage the client's expectations by providing routine detailed status updates and reporting
Consistently deliver proactive communication with clients and serve as point of escalation when client issues arise.
Submit the requirements into the work flow system
Track progress internally to ensure timelines and budget management are satisfied
Serve as client advocate to champion the client's needs internally to ensure that deadlines, project scope and expectations are understood
Provide updates on progress regularly as deemed appropriate during the client kick off meeting
Identify, address and document new internal processes to gain efficiencies or better client effectiveness
Communicate work instructions and client requirements in a clear and concise manner internally to Operations
Provide guidance, instruction and work direction for active projects to Operations as needed
Demonstrate and present KLDiscovery solutions to existing and prospective clients
On-site client visits as required
Maintain a general understanding of our industry and trends and a thorough understanding of all company products and services and technologies.
Obtain a working knowledge of the companies hosted review products
Drives overall client satisfaction through effective coordination and communication of client deliverables
Works with clients to establish best practices which meet their needs and address any prioritization issues that may arise
Qualifications
Must be proficient with the Microsoft office Suite, with a particular emphasis on Excel, Word, and Power Point
Candidate must have a deep understanding of eDiscovery and the litigation support industry
Demonstrated success in the management of multiple simultaneous projects.
Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements
Problem-solving, analytical, and organization skills
Excellent written and oral communication skills
2 years' minimum project management, consulting, litigation support or paralegal experience in a top-tier law firm, consulting practice, or vendor
Must be able to work independently and as part of a team
A solid understanding of database design and management, data processing activities and legal document review requirements
Bachelor's Degree preferred or equivalent combination of education and experience
What We Offer
A friendly and welcoming team-oriented environment
Opportunities for career advancement and growth
Business casual dress
Medical/Dental/Vision benefits as well as company provided Life Insurance, Short Term and Long-Term Disability
Paid Time Off & 401k retirement savings plan with discretionary company match
Our Cultural Values
Entrepreneurs at heart,we are a customer first team sharing one goal and one vision. We seek team members who are:
Humble - No one is above another; we all work together to meet our clients' needsand we acknowledge our own weaknesses
Hungry - We all are driven internally to be successfuland to continually expand our contribution and impact
Smart - We use emotional intelligence when working with one another and with clients
Our culture shapes our actions, our products, and the relationships we forge with our customers.
Who We Are
KLDiscovery is a leader in eDiscovery management solutions, providing end-to-end legal and technology consulting services to AmLaw 200 law firms, Fortune 500 corporations, and government agencies. Established in 2005 and headquartered in McLean, VA, KLDiscovery built its reputation as a leader in eDiscovery and customer satisfaction with a culture of client first and success through teamwork and humility. The company has 37offices in 18countries, 12 data centers and 14 data recovery labs around the globe.
KLDiscovery is one of the fastest growing companies in North America as recognized by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte Technology Fast 500), and our President, Chris Weiler, is an Ernst & Young Entrepreneur of the Year 2014 Award Winner. KLDiscovery is an Orange-level Relativity Best in Service Partner and its data centers are ISO/IEC 27001-certified as well as HIPAA, GLB and EU Privacy Shield compliant.
This job description is to be used as a guide for accomplishing company and department objectives and is not intended, and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.
KLDiscovery is an Equal Opportunity Employer.
Job
Operations
Primary Location
United States-Virginia-McLean
Other Locations
United States-New York-New York, United States-District of Columbia-Washington, United States-Texas-Austin, United States-Illinois-Chicago
Organization
102-Project Management OpsBusiness Unit / Legal EntityKLDiscovery Ontrack, LLC
