Responsible for defining and documenting vision, functional requirements and design using solution management tools and processes.

Role Description

The CarePathways Functional Specialist is responsible for ensuring Netsmart's quality measure solutions provide an unrivaled client experience producing exceptional client satisfaction as well as helping to develop and guide new and existing solutions in the marketplace. This role will be involved at all stages in the solution life cycle: including development design, implementation deployment and client engagement. Ensuring the overall success of Netsmart's analytics solution is the primary responsibility of this role both within and external to the organization.

Responsibilities

• Work with the client organization as a subject matter expert on Netsmart analytics solutions to provide solution knowledge for new or existing clients.




• Communicate directly with existing clients to ensure the tools to be successful are readily available




• Ownership of the support process to ensure speedy resolution to open issues




• Collaborate with engineering and product management on roadmap execution by providing user stories that help drive the solutions forward.




• Work with our clients to jointly develop appropriate policies and procedures, ensuring successful adoption of Netsmart quality measures solutions.




• Working directly with marketing to capture client success stories and case studies of ROI metrics demonstrating the value of the analytic solutions




• Work directly with the support organization to ensure speedy resolution of client issues and ensure healthy outcomes.




• Understand the business requirements to support customer services for analytics solutions.




• Promote process improvement opportunities for clients and within Netsmart for solutions.

Requirements:

• Bachelor's degree or equivalent experience in lieu of degree required




• Experience in healthcare technology space preferred




• Experience with quality measurement programs (MIPS, CCBHC, Continuing Interoperability and HEDIS) is preferred




• Experience with Hadoop and AWS based infrastructure is preferred




• Experience with CPT, ICD10, LOINC, SNOWMED codes is preferred




• Ability to explain solution capabilities within the context of business processes for a community segment




• Demonstrated process improvement skills to be available to client within their specified analytics solution




• Experience in solution benefits identification, development and reporting.




• Ability to travel up to 25%

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.