Provide failure analysis and technical information support to the service department. Research and solve technical problems for Caterpillar and allied product line. Develop and maintain positive working relationships with Empire technical problem solving personnel. Train technicians on troubleshooting techniques.
Essential Functions:
Research, analyze and correct product problems.
Make decisions on the actions to take to solve product problems.
Participate in factory engineer field visits.
Inspect failed parts and consult as needed with the Technical Resources department.
Create troubleshooting aids for specific products or systems.
Resolve technical and repetitive problems.
Counsel others on interpretation of CAT parts reusability guidelines.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.
Additional Responsibilities:
Assist others in using CAT failure analysis training.
Perform scrap barrel analysis as needed.
Assist with the design of in-the-field customer attachments.
Minimize product liability by correct design and installation of customer attachments.
Maintain mast technical files and technical information bulletins. Acquire blueprints as needed.
Provide feedback internally to drive change sufficient to meet market demands.
Provide valuable customer service solutions.
Work within and promote corporate values.
Additional Level Requirements
Knowledge Skills and Abilities:
Must be a motivated self-starter.
Must have sufficient mechanical knowledge to understand scope of project.
Strong troubleshooting and failure analysis skills.
Ability to maintain consistent attendance.
Education and Experience:
Proof of high school diploma or General Education Degree (GED).
Minimum 5 years serviceperson experience.
Degree or working knowledge in Mechanical engineering.
Must comprehend computer based programs (SIS,SIMS etc.)
Must be able to communicate (speak, read, comprehend, write) in English.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
The employee is regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close, distance, and peripheral vision.
May be required to operate a forklift with appropriate certification(s).
This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
The employee is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat.
The noise level in the work environment is usually loud.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.
Skills & Abilities
Education
Experience
Physical Requirements
Work Environment
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action Employer
