Donor Support Associate

Make a living and a difference at The Fellowship! Our amazing team selected us as a 2021 Best Nonprofit to Work For*. We have a great opportunity for you to join us as we continue our remarkable mission of bridgebuilding between Christians and Jews in order to be a ray of hope to the most vulnerable Jews around the world.

As a Donor Support Associate, you will interact directly with our donors in our call center, responding to their inquiries, accepting donations, resolving concerns, and briefly praying with them for prayer requests. Your ability to attentively serve the needs of our donor partners will greatly impact our ability to provide life-saving aid to more than two million needy people in Israel and Jewish communities worldwide.

This Full-time, Temp-to-Hire role will have the following key responsibilities.

• Promptly answering all calls in a courteous, caring, and professional manner and making follow-up donor calls as needed. Identifying donor needs and responding to donor requests and concerns using appropriate research techniques.


• Preparing and ensuring the accuracy of special letters, honor/memory letters, and other standard letters. Ensuring proper coding of donor interaction within the donor database. Distributing donor documentation to appropriate departments.


• Responding to website feedback by doing research and writing replies to donors, conducting initial processing of matching gifts, resolving credit card issues, and special projects.

As the ideal candidate, you’ll possess these qualities and experience:

• 2 plus years of relevant work experience in customer service, hospitality or call center


• A customer-friendly tone and the ability to convey professionalism and empathy with customers


• Strong abilities in problem-solving to effectively and proactively provide timely response to donor concerns and requests  which often includes requests to pray, processing of donations, and requests for information
  


• Ability to display cultural sensitivity to both the Jewish and Christian communities and a broad understanding of the Evangelical Christian community


• Core values of integrity, humility, accountability, collaboration, dignity, and innovation with the ability to foster this in a work environment


• Great ability to multi-task


• High school diploma or equivalent required; college degree is a plus


• Strong computer capabilities that include familiarity with customer databases and Microsoft Office.  Ability to accurately type 50 WPM

We offer a friendly, rewarding place to work, great benefits, and an office located in downtown Chicago. If your interest has been piqued and your heart touched please submit your cover letter, resume and salary requirements to us. To date we have been fortunate to seamlessly transition to a work from home setting and expect to continue in this fashion at least through June of this year.

Thank you for your interest in our open position.  We are an equal opportunity employer (EOE).

*2021 NonProfit Times Best Company to Work For, Best Companies Group

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