Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer with over $1.6 trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
Within Merchant Services, the newly formed Integrated Payments Product Group (IPPG) is responsible for building an evolving suite of new platforms, products and services that will power millions of businesses globally, from small businesses to large corporate clients. Coupled with J.P. Morgan's comprehensive banking capabilities and global reach, IPPG's innovative and commerce-oriented growth initiatives will continue to differentiate us from other banking and FinTech competitors.
J.P. Morgan Merchant Services has embarked on a multi-year effort to create a market-leading, global, integrated pay-in/pay-out experience for clients. Delivering on this sizable and complex undertaking requires tight integration and collaboration across technology, product management, business and client readiness. Ensuring strategic alignment, transparency, and governance for scope and funding decisions is imperative.
To that end, we are building out a small team of program managers in the Integrated Payments Product organization to support end-to-end delivery of critical new products in an Agile-at-scale environment and be accountable for implementation and feature availability commitment dates.
Key Responsibilities
Develop and maintain a master project plan across all areas to ensure priorities and deliverables are in sync, accelerate the pace of progress, and ensure smooth product releases
Ensure senior leadership is engaged around the right topics at the right time and supported by relevant information and reporting
Provide a clear view of the objectives and success criteria for each undertaking and how they will be delivered
Implement a robust structure for prioritizing and driving key decisions including managing changes in a complex environment
Clarify roles and responsibilities and ensure tasks have owners
Identify cross-impacts, dependencies, and impediments to progress and ensure they are addressed
Support regular progress updates for a wide range of stakeholders and ensure follow-up items are addressed
Support the refinement of the investment business case as the effort evolves
Facilitate retrospectives and continuous learning and maintain the program's knowledge repository
Qualifications
Knowledge of the payments industry required
Minimum of 6 years of experience, including experience in program/project management in an Agile-at-Scale development environment
Track record of strong performance at the Vice President level
Self-starter able to thrive in a fast-paced, collaborative and cross-functional environment that is results-driven
Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience
Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks
Strong end-to-end problem-solving skills including deconstructing problems, prioritizing issues, structuring analysis, identifying implications, and proposing solutions
Excellent relationship-building skills, with ability to establish trust and credibility, and build shared understanding across lines of business and functions, work well in cross-functional teams, and influence key stakeholders
Openness to an environment of active developmental feedback from peers
Strong time-management, organizational skills, and attention to detail
Capacity to handle a highly complex effort, with ability to operate across multiple workstreams
Fortitude to persevere when confronted with difficult challenges
Superior judgment to mitigate risk and foster an environment where risk/control issues are escalated and creative solutions are identified
Skilled at Jira, Sharepoint, Excel, and PowerPoint; knowledge of programming languages to facilitate automation of reporting a plus
Bachelor's degree required; graduate degree in a business or technical field preferred; PMP certification a plus
Flexibility for occasional travel in the future
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
