Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.  

Cargill Beauty offers a diverse portfolio of nature-derived ingredients, including texturizers, emollients, emulsifiers, specialty derivatives, sensory enhancers, and active ingredients. We unleash nature sustainably through an integrated and responsible supply chain, state-of-the-art research and application services and ingredient development and formulation expertise to develop nature-based products for skin care, hair care, personal care and oral care.

This is a new position to Cargill through the acquisition of Floratech.The facility serves the Cargill Beauty Product lines as part of Cargill BioIndustrial Group.

JOB PURPOSE AND IMPACT

The Customer Service Manager will manage and supervise customer service and sample associates responsible for sales coordination, sample coordination and other tasks responsive to market demand.   We seek a professional to supervise our team optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues. The Customer Service Manager will support the definition of new supply chain setup and lead change implementation.

KEY ACCOUNTABILITIES

•    Manage and provide coaching and/or training to team.

•    Partner with team members to decide which tools/systems are appropriate to use for specific customer service environments.

•    Work in collaboration with multiple functional teams to design and improve supply setup, to effectively support the sale team and eventually enable high level of satisfaction of our services to customers.

•    Coordinate communication with customers regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.

•    Use broad knowledge of customer service practices and procedures to develop and provide input to tactical customer service strategies for a domestic and export customer base.

•    Provide input and feedback to define improvement projects and commitments requiring a substantial understanding of customer service practices and procedures for a team of customer service representatives and/or supervisors.

•    Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.

•    Maintain communication with (Cargill) Floratech distributors and customers by telephone, email, fax as required to facilitate receipt of orders, sample requests or other support as required. 

•   Dealing with large volume of customer contracts local and international.

•    Other duties as assigned

MINIMUM QUALIFICATIONS

•    Bachelor’s degree in a related field or equivalent experience

•    3+ years of supervisory experience

•    Ability to read and interpret documents, including safety rules, operating and maintenance instructions, export documents, government regulations, bills of lading and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

•    Computer literate, with the ability to learn and use Sage Accounting Software, MS Word for Windows, Excel, Powerpoint and Outlook computer software among others.

•    3+ years of customer service experience business to business 

PREFERRED QUALIFICATIONS

•    5+ years of supervisory experience

•    SAP experience 

•    Experience in managing customer services and orders domestically and globally (outside of the USA)

•    Experience in leading and implementing changes within his/her team and matricial organization.

•    Creative, curious, keen to learn