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Sr Strategic Designer (Remote Work Eligible) at Edward D. Jones

Posted in General Business 30+ days ago.

Type: Full-Time
Location: St. Louis, Missouri

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with clients. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. Edward Jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investors.

The Firm Strategic Enablement Office is seeking a Senior Design Strategist and design practitioner to lead cross-functional teams in the discovery, design, development, and delivery of amazing solutions for complex problems in strategic planning, process improvement, product design, and service delivery. You will become a core part of the Design Thinking Group and work with talented teammates to define all aspects of end-to-end experience and design. You will have the opportunity to be an advocate and coach for all aspect of design and apply design thinking, helping others in the organization develop their knowledge and experience in a variety of techniques.

Our ideal candidate is full of business design ideas, creative thinking, understands the strategic alignment of the eco-system of design at the enterprise level and who can conceptualize and implement quickly, independently or collaboratively. Believes in working through the problem through investigation and iteration.

They can demonstrate strong design and user experience sensibilities with an uncanny level of curiosity; keep up with the evolving landscape of available tools, technologies and resources as well as maintaining a positive energetic approach to the practice of design to solve complex problems with simple, engaging, and elegant solutions. 

Lead design for critical efforts in partnership with firm senior leaders and cross-disciplinary teams. Design efforts center around strategic transformational workstreams, and innovation/discovery efforts, focused on problem statement definition, defining big ideas and capabilities, and pressure-testing ideas through design thinking, operational excellence, business analysis, design research, and project management disciplines .

Utilize industry design standards and best practices to define and implement design criteria and apply user centered design methodologies to ensure ideas are based on user needs.

Work with cross-functional teams to tackle all aspects of the design process. Creatively solve complex problems from a diverse set of perspectives, contexts and research inputs, while applying their own informed views and taste.

Define and drive the design process moving from insights to ideas, threading design and business thinking together to deliver inventive, durable and thoughtful, solutions from concept to launch.

Hands-on experience designing holistic, omni-channel consumer and service delivery ecosystem designs.

Transform tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.

Communicate the through user journeys, storyboards, ecosystem and service designs, prototypes, wireframes, infographics and other materials.

Design application interfaces with a focus on workflow, integration, user interaction, and data visualizations, and proactively identifies ways to improve processes and systems

Leverage your talent in design and systems thinking to build insightful opportunities from user research and create meaningful concepts from that synthesis.

Act as a thought leader representing the firm in the design community and relevant professional groups; Level up the design maturity and skill set of the team, department, and firm, through coaching, leadership, and knowledge sharing.

Executes moderate to large number of decisions within their own projects, as well in consultation and oversight of those executing Firm Portfolio level projects.  In doing so, the consultant must demonstrate the ability to:

Evaluate a range of potential capabilities including, change management, design thinking, process design, process improvement, and project/program management

Independently make decisions without input from higher levels

Investigate and resolve escalations with varying and high degrees of complexity and impact

Identify and mitigate risk

  5 years of experience in Creative Design that includes web, mobile, visualization, industrial design, environmental design and service design

Bachelor's degree in Human Factors, Instructional Design, Computer Science, Digital Media, Interactive Media, Web Design, Communication, Behavioral Science, or equivalent experience

3 years of experience practicing Human Centered Design and Design Thinking methodologies

3 years of experience on delivering outcomes through devops, agile and product

Demonstrated experience planning and conducting both quantitative and qualitative user research at all stages of product development including communication of findings

Demonstrated verbal and written communication skills; ability to resonate and build relationships with senior leadership

Ability to learn and communicate the principles of creative and innovative design, process improvement, design thinking, data analysis and change management to a wide variety of audiences to gain the buy-in and understanding need to effectively deploy the tools and successfully deliver consistent quality for consultations and/or projects

Influence all levels within the organization with the ability to engage and inspire team members for quick and effective engagement

Ability to manage/lead multiple large-scale efforts to include large enterprise wide technology deployments

Design Thinking and Facilitation certifications

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