At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.

SUMMARY: 

To act as primary liaison between Emerson Professional Tools and Customers / Salesperson, End Users, members of our authorized independent service network on technical matters.  Will require some travel to assigned ASC’s to assure the highest level of service is maintained in the field.  Also coordinate preparation and production of product parts breakdowns and participate / facilitate both in house and virtual service training for new and existing AISC’s, as well as internal candidates.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following other duties may be assigned.

•  65% or more = Finding & Providing a complete solution to internal and external customer questions via phone, email & live chat, regarding the proper application, operation, and service of the Professional Tools product line.
• 35% or more = Participate in special assignments involving the technical aspects of the product line, including participating in new parts creation, reporting and driving resolution of product performance issues, facilitating service training, expediting parts backorders, and managing our relationship with members of our AISC network.

Who You Are?

You prepare content for communication that is impactful.  You build the customer relationships.  You have great listening skills.  You utilize systems and technology to stay on track.  You deliver clear, problem-focused communication.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and / or ability required.  

EDUCATION and /or EXPERIENCE

• High School Graduate (College preferred but not required) 1to 3 years involvement in hard good products and / or service of such products.

LANGUAGE SKILLS

• Must be articulate with good communication / presentation skills

MATHEMATICAL SKILLS

• General calculation skills required. Ability to read micrometer and calipers.  Understanding of Metric system.

REASONING SKILLS

• Must be “Hands On” individual with high mechanical aptitude to comprehend the function of the products and how these products or services meet our customer’s needs.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMAND The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Self-Motivated with the ability to work independently.
• Ability to traverse steps

Customer Service