Job Description:

Technology Professional Services Consultant  is responsible for consulting with clients, advising them how to integrate with Equifax products and supporting the integration from kick-off to production implementation.  He/She will partner with:  the Tech Consultant, the Account Manager, Sales Engineer, Sales Support, Product Owners, IT, and product integration lead(s) to manage the integration.  The consultant is a consistent point of contact for the client during integration and ensures a polished, organized and successful integration. 

In addition to providing integration support, other activities the Technology Professional Services Consultant resource will do are: train/coach clients on how to use the Equifax Developer Portal, provide the client with any supporting materials/documentation, configure and complete solution fulfillment requests,  provide initial triage on client UAT issues, monitor production incidents opened by high priority clients, and facilitate recurring meetings with high touch clients. Ensuring client satisfaction will be core to all activities.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.




• Grow at your own pace through online courses at Learning @ Equifax.

What You’ll Do 

• Project management:  Creating Project plans, tracking key task, milestones and dates




• Plan, schedule, and coordinate activities related to system development & client deployment activities.




• Communication: internal and external




• Business Requirements & Rules Documentation




• Consult with internal teams and customers on functional aspects of requirements, design, project delivery and support




• Responsible for prioritizing and organizing work for on time delivery of multiple concurrent small to medium projects




• Functional quality assurance testing (limited to specific products)




• Ongoing Customer account management and support




• Developing an understanding of Equifax data, technologies, products and platforms




• Take ownership of personal development and demonstrate self-awareness of strengths and development needs.

Qualifications 

• B.S. or B.A. in related field, or equivalent training and experience required




• 3-5 years of experience in Project Management required




• 3-5 years of experience consulting/implementing software configurations and customizations




• Proven customer facing skills through project status tracking and reporting to executive level stakeholders




• Experience writing Business and System Requirements Specifications and Experience with software delivery methodologies and object-oriented design




• Technical aptitude for computer applications having a functional knowledge of hardware and software components




• Desire to learn new technologies, business domains, and grow cross-functionally




• Business Process Engineering




• Formal AGILE and PMP training and experience encouraged




• Business Logic Design and Implementation in a Business Rules Management System




• Ability to travel as needed




• You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders.

Extra Points for any of the Following

• Basic SQL Database familiarity to write and execute queries for research purposes is a plus




• MIS background / experience with reviewing an API request/response is a plus




• Reading & interpreting how business rules are written in JAVA is a plus

 

Successful Attributes of an Equifax employee; does this describe you?

• Accountability




• Bravery




• Curiosity




• Collaboration




• Think and act differently




• Trust




• Ownership




• Decide-Execute-Ship

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-Atlanta JV White

Function:

Function - Tech Dev and Client Services

Schedule:

Full time

Apply Now