Job Description:

Equifax Workforce Solutions (EWS) is hiring Technical Product Support Analyst II's in our Earth City location! In this role you will be responsible for supporting instances of the Affordable Care Act (ACA) products.  A support analyst is available to the clients to solve issues with the ACA products (ACAMS, Worxtime) and is also responsible for monitoring ongoing data issues. A product support analyst has a deep understanding of the ACA products as well as a broad understanding of the ACA regulations.

This is an onsite role in our Earth City service center, and is not a work-from-home or virtual position.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.




• Grow at your own pace through online courses at Learning @ Equifax.

What You'll Do

• Handle inbound issues, or provide guidance on usage, via phone and email regarding ACA products




• Resolve data errors in the ACA product




• Answer questions regarding product reporting




• Accurately document cases and specification changes




• Assist onboarding teams with ACAMS system issues and questions

Qualifications

• High School diploma or GED




• 2-3 years' experience in technical customer service or application support

Extra Points for any of the Following

• Bachelor's degree




• Knowledge of SQL strongly preferred




• Experience working with data-driven calculations




• Experience with the Affordable Care Act

Success Attributes of an Equifax employee; does this describe you?

• Accountability




• Bravery




• Curiosity




• Collaboration




• Think and act differently




• Trust




• Ownership




• Decide-Execute-Ship

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

Primary Location:

USA-St. Louis-Rider Trail

Function:

Function - Fulfillment / Operations

Schedule:

Full time

Apply Now