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Account Director - Global Association Sales at PGA National Resort & Spa at Crescent Hotels & Resorts

Posted in Other 30+ days ago.

Location: Palm Beach Gardens, Florida





Job Description:

Description

Execute solid business development strategies, target new group market targets to include but not limited to trending vertical luxury buyers, i.e. This position with not only manage accounts to achieve all stakeholder's revenue goals but will prospect on a consistent basis to new client engagement and new business development to ensure all revenue goals are achieved.


REPORTS TO: Director of Sales & Marketing


ESSENTIAL JOB FUNCTIONS:




  1. Establish daily standard of prospecting in upper and lower funnel, to achieve shift in market mix outcome for a repositioning hotel.


  2. Establish daily review active business funnel and closure tactics.


  3. Maximize revenue by selling all facets of the hotel, both verbally and in written form to potential


  4. Move throughout property to conduct site


  5. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when


  6. Handle account details so that all pertinent aspects of solicitation and closing are complete and Coordinate various departments' participation in servicing accounts.


  7. Develop and conduct persuasive verbal sales presentations to prospective clients.


  8. Travel locally and nationally to conduct outside calls, promote the hotel and review competition.


  9. Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that


  10. Represent hotel at trade Set up exhibits involving bending, stooping, lifting and reaching overhead.


  11. Communicate both verbally and in writing to provide clear direction to


  12. Comply with attendance rules and be available to work on a regular


  13. Perform any other job-related duties as


REQUIRED SKILLS AND ABILITIES:


Must have the ability to communicate in English. Self-starting personality with an even disposition. Must always maintain a professional appearance and manner. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections.


PERFORMANCE STANDARDS


Customer Satisfaction:


Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.


Work Habits:


In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.


Safety & Security:


The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.


NOTE:


This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.


Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an "at will" associate.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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