Job Description:

Patient Business Services Rep

Location:

12801 Westlinks Drive, Fort Myers, FL

Department: Care Management

Categories: Allied Health, Clerical

Type: Full-Time

Shift: 8:00 AM-4:30 PM

Schedule: Days

Description:

Identifies the patient and creates a patient record by obtaining and entering demographic, insurance, and financial information at the time of pre-registration. Completes and assists with insurance verification, authorization, and financial screening to secure maximum reimbursement for the Health System. This position is also responsible for confirming patient identity and uses Epic and on-line resources to ensure Medicare medical necessity. Requires extensive computer knowledge and analytical experience to navigate and interpret information provided by a multitude of payers. This job requires the ability to be multi-task oriented while using critical thinking skills to appropriately handle complexity and stress while displaying excellent customer service at all times. These team members also assist with departmental training and act as lead resource for staff in the absence of management.

Requirements:

Educational Requirements

Degree/Diploma Obtained	Program of Study	Required/ Preferred	and/or
High School Diploma or Equivalent		Required	or

Additional Requirements

Post high school training required. Associates Degree or in the process of obtaining degree preferred.

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Experience Requirements

Minimum Years Required	Area of Experience	Required/ Preferred	and/or
1 Year	Customer Service	Required	and
2 Years	Healthcare	Required	or
2 Years	Scheduling	Required

Additional Requirements

Experience with Epic preferred.

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State of Florida Licensure Requirements

Licenses	Required/ Preferred	and/or
Not Required

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Certifications/Registration Requirements

Certificates/Registrations	Required/ Preferred	and/or

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